Product

Product - FAQs

1. Which Rodalink store has this product?

   Here are the steps to find out at which Rodalink Outlets the product is available:

   1. Search the product you want at search bar.
   2. Select the product variant (if any), then click "Check Store Near You" located under the "Add to Cart" button. You can see which Rodalink stores have stock of these product variants.
   3. If the result is "We can't find products matching the selection", then the product is only available in our warehouse and can only be purchased through www.rodalink.com/my
   4. If the product you are looking for cannot be found on our website, then you can make pre-order of those products by contacting our team at here.
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2. How to find out the product stock availability?

   Products that can be found at Rodalink.com/my are ready stock in our central warehouse only.

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3. Hi, may I know is this item available in Rodalink Bangsar?

   Hi, for items in outlet, kindly check with them directly as we unable to check on their exact stock availability due to some of the items were deposited by their own customers/display items/not in good condition. 

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4. If I plan to purchase a bike, will it arrived assembled or in box form?

   For bicycle, it will not be assembled and will be delivered in its original box for Peninsular & East Malaysia for better protection of product during transportation.

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5. If I purchase this bike, can I bring it to Rodalink outlets for free assembly?

   Yes, you can. But before you go, kindly inform us which date and time you bring the bike for assembly do we will communicate with staffs and provide free assembly code to you too. 

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6. Is the 3 years free service entitled for online purchase?

   Yes, online purchases do entitled free bike service for 3 years. Do inform us for getting your free service card via email. Kindly note that free service only includes bike tuning and tune up service only.

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7. Free Assembly
   • The bike(s) will be delivered in it’s original box condition, where it is 80% assembled.
   • The remaining 20% for a fully assembled bike, kindly reach out to our friendly customer service department here by providing us your order ID to redeem a free assembly service at any of our outlets nationwide.
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8. Free Bike Tuning
   • Only single bike purchases above RM1000 will be entitled for the Free Bike Tuning Program.
   • Kindly click here to contact our customer services to receive your Free Bike Tunning Service Card.
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9. I would like to bring my bike for service this Saturday. May I know who do I need to communicate?

   Hi, for bike service, kindly contact directly with our staff for appointments so they can provide you the time slot for you. Here’s the link.

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10. Warranties & Claims Policy
    1. General Warranty Policy
       Rodalink will provide full support for the products we distribute by offering warranty and/or repair service. Warranty only covers strictly on defective manufacturing and workmanship and applies only to the original purchaser of the product.
    2. Warranty Period
       The duration of the warranty is varies for different product.
    3. Exclusions
       The warranty does not cover in the event of:
       1. Normal wear & tear or maintenance issues
       2. Abnormal strain, neglect, abuse or misuse
       3. Accidents or collision damage
       4. Lack of routine and proper maintenance
       5. Improper or failure to follow instructions for assembly, installation or use
       6. Modifications of original parts or installation of incompatible parts
       7. Repairs or servicing not performed by authorised service centers
       8. Damage or loss from delivery, transportation or storage
       Customers are required to produce the following for warranties:
       1. Proof of Purchase (Receipt)
       2. The item for warranty
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11. Polygon Bike Warranty
    1. Warranty Coverage
       1. Polygon warranty only covers bike frame and non-suspension fork.
       2. ENTITY-branded parts and electricity components equipped on E-bike.
       3. Paint and sticker are not covered in this warranty.
       4. Warranty does not cover wear items such as: bearings, bushings, tires, tubes, rims, brake pads, brake and shifter cables-casings-hose, chains, gears, handle grips, bar tapes, and saddles which are subject to varying wear life depending on use, load, weather, road conditions etc.
       (*) Premature wear or defect will be taken into account in any claim involving a wear item.
       
       
    2. Warranty Coverage Period
       1. For bike frame and non-suspension fork:
          

          Coverage	Warranty Period
          Alloy based frame and fork	10 years
          Carbon based frame and fork	5 years
          Steel based frame and fork	5 years
          Dual suspension series frame	5 years
          E-bike frame	5 years
          Trid & Trid ZZ series frame dan fork	2 years

       2. For ENTITY-branded electricity part/component : 2 (two) years since the date of purchase.
          
          
    3. Warranty is valid only for
       1. Bike / frame that is bought from Polygon authorized dealers/shops (proven by official invoice/receipt/warranty card).
       2. Bike / frame that is bought from Polygon authorized online stores Polygon www.polygonbikes.com (proven by official invoice/receipt/warranty card).
       3. The original owner and is not transferable.
       4. Registered purchase at www.polygonbikes.com or through Polygon authorized dealers/shops.
          
          
    4. Warranty may become void if
       1. The bike that has been modified either non-technically (i.e. repainted) or technically or both where the modification may impair the original specification and purpose (specification can be seen at www.polygonbikes.com).
       2. The bike has been ridden with abnormal condition, in a competition and/or commercial activities and/or other purposes where the original purpose of the bike is not met.
       3. There is a damage due to incompetence of not following owner’s manual.
       4. There is a usage of components that do not met technical and safety standards for bike riding (see usage guidelines for each components).
       5. The damage is caused by accident, force majeur, and natural disaster (i.e. flood, fire, earthquake).
       6. The bike is an ex-prototype or ex-demo bike.
       (*) For more information, please contact Polygon authorized dealers/shops or email us at here.
       
       
    5. Submitting Warranty Claim Guidelines
       1. Contact dealer/shop where the bike was originally purchased and describe the issue(s).
       2. Bring the bike to the dealer/shop and present your ID card.
       3. Warranty claims will be forwarded to Polygon Warranty Team with following evidence:
          
          • Bike frame number.
          • Picture(s) of defective part(s).
          • Picture(s) of the complete bike.
       4. The defective part(s) and bike may need to be sent to Polygon factory when necessary at owner’s cost.
       (*) The final decision of every warranty claim is taken under Polygon discretion.
       
       
    6. Warranty for Other Brands
       1. Claim for all non-Polygon brand parts, front suspension forks, and rear suspensions will be handled by each brand warranty policies.
       2. This part of the warranty statement covers all genuine parts including linkage frame, but does not cover non-Polygon brand parts, suspension fork, and rear suspension. All non-Polygon brand parts, suspension fork, and rear suspension will be handled by following each brand warranty policies.
       For further assistance, please contact us at here.
       
       
    7. Limitation of Warranty
       Unless otherwise provided, the sole remedy under the above warranty, or any implied warranty, is limited to the replacement of defective parts with those of equal or greater value at the sole discretion of Polygon.
       
       This warranty extends from the date of purchase, applies only to the original owner, and is not transferable.
       
       In no event shall Polygon be responsible for any direct, incidental or consequential damages, including, without limitation, damages for personal injury, property damage or economic losses, whether based on contract, warranty, negligence, product liability, or any other theory.
       
       When a warranty case is accepted and processed, the removal, assembly and tuning requirements of any components or frames is borne by the owner.
       
       For some country, Import Duty may be charged by Customs authority which become the responsibility of the owner.
       
       Any costs/inconvenience caused by the loss of use of the bicycle/components while the warranty process takes place is not covered by Polygon.
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12. Bike Sizing

    BICYCLE TYPE

    In deciding on the most suitable bike for you, it is best to consider what sort of riding you would like to do.

    • Road bikes are suitable for long rides on smooth roads. They typically feature 700c wheels with relatively high gearing. They feature narrow tyres and no suspension, making them very efficient. Road bikes weigh approximately 10kgs and are designed for speed.
    • Mountain bikes are the most versatile bicycle, being suited for off road riding but are also very useable in an urban environment. They feature suspension, as well as a more up right seating position which makes for a more comfortable ride. Wide knobbly tyres provide better grip on dirt and in the wet. The gearing is wider and lower, allowing you to get up hills more easily than a road bike. The bikes weight about 15kg.
    • Hybrid Bikes combine the features of road bikes, with large 700c wheels, together with a MTB frame. They are designed for the urban environment, with a more comfortable riding position of a mountain bike, but with similar efficiency of a road bike.
    • Cruiser/Town bikes are all about comfort and style. Wide tyres soak up the bumps, the relaxed seating position is much kinder on the back. They are not designed with performance in mind, and are often limited to a small range of gears and can be quite heavy in comparison to other bike types.

    BICYCLE SIZING

    Over the years manufacturers have simplified the sizing of bikes into regular categories ; small, medium and large. These sizes combined with adjustments in saddle and handlebar height ensures that the majority of riders are comfortable. For the expert rider, see the specific bike geometry on the product page.

    • Town/Cruiser
      Cruisers bikes come in one size fits all. There is plenty of adjustment in the saddle height as well as the handlebars.
    • Polygon MTB/Hybrid
      MTB frames are measured in inches, and the recommended heights are listed below.
    • Polygon Road
      Road bike frames are measured in centimetres,

    POLYGON SIZE CHART

    MTB FULL SUSPENSION

    MTB FULL SUSPENSION	S	M	L	XL
    Height(cm)	152.5-165	162.5-175	172.5-185	182.5-195
    27" ( SISKIU N9, SISKIU T8, SISKIU T7, SISKIU D7, SISKIU D6)	✔	✔
    29" ( SISKIU N9, SISKIU T8, SISKIU T7, SISKIU D7, SISKIU D6)		✔	✔	✔
    SISKIU D5	✔	✔	✔
    RAYZ 3, RAYZ 1	✔

    MTB HARDTAIL

    MTB HARDTAIL	S	M	L	XL
    Height(cm)	152.5-165	162.5-175	172.5-185	182.5-195
    27" (SYNCLINE C5, SYNCLINE C3, SYNCLINE C2, XTRADA 7, XTRADA 6, XTRADA 5)	✔	✔
    29" (SYNCLINE C5, SYNCLINE C3 , SYNCLINE C2, XTRADA 7, XTRADA 6, XTRADA 5)		✔	✔	✔
    PREMIER 5, PREMIER 4	✔	✔	✔
    CASCADE 4,	✔	✔	✔
    CASCADE 3	✔	✔
    CASCADE 2		✔

    DIRT JUMP

    DIRT JUMP	ALL
    Height(cm)	170-185
    TRID ZZ	✔
    TRID	✔

    BMX

    BMX	ALL
    Height(cm)	127-142
    RAZOR, RUDGE 3, ROGUE	✔

    ROAD

    ROAD	XXS	XS	S	M	L	XL	XXL
    Height(cm)	144-154	154-164	162-170	168-176	174-181	180-187	185-195
    HELIOS A9X, HELIOS A8X, HELIOS A8, HELIOS A7X, HELIOS A7		✔	✔	✔	✔	✔
    STRATTOS S8D, STRATTOS S7D	✔	✔	✔	✔	✔	✔	✔
    STRATTOS S5D, STRATTOS S5, STRATTOS S4, STRATTOS S3, STRATTOS S2		✔	✔	✔	✔	✔

    GRAVEL

    ADVENTURE	S	M	L	XL
    Height(cm)	150-163	163-175	175-188	188-195
    PATH X4, PATH X5	✔	✔	✔	✔
    BEND R5, BEND R2	✔	✔	✔

    HYBRID

    HYBRID	S	M	L	XL
    Height(cm)	150-160	160-170	170-180	180-190
    HEIST X7, HEIST X5, HEIST X2	✔	✔	✔	✔

    URBAN

    URBAN	S	M	L	XL	ALL
    Height(cm)	150-160	160-170	170-180	180-190	VARIED
    PATH 3, PATH 2	✔	✔	✔	✔
    SIERRA DELUXE GENT/LADY	✔	✔
    ZENITH ACTIVE I3, ZENITH TOWN I3	✔	✔
    URBANO 5, URABNO 3					✔
    IMPRESSION AX FRONT					✔
    IMPRESSION AX REAR					✔
    OOSTEN 26					✔
    OOSTEN 700					✔
    LOVINA 26					✔
    CLAIRE 24					✔
    COASTAL					✔
    ZETA 2					✔

    E-BIKE

    E-BIKE	S	M	L	XL	ALL
    Height(cm)	155-165	165-175	175-185	185-195	150-170
    MT BROMO N8, MT BROMO N7	✔	✔	✔	✔
    KALOSI MILES	✔	✔	✔	✔
    PATH E5 LADY	✔	✔
    PATH E5 GENT		✔	✔	✔
    GILI VELO, GILI FITTE					✔
    KALOSI LANES EVO HIGH STEP	✔	✔	✔
    KALOSI LANES EVO MID STEP	✔	✔

    JUNIOR

    JUNIOR	ALL
    Model	Height(cm)
    RAPID 24, RELIC 24, XTRADA 24	127 - 142
    RAPID 20, RELIC 20, MAZE 20, XTRADA 20	120 - 130
    CROSSER 16, ALICE 16, CHAMP	100 - 125
    CROSSER 12, ALICE 12	80-110

    MARIN SIZE CHART

     

    BICYCLE ANATOMY

    

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