Return & Refund
Return & Refund - FAQs
Return & Refund Policy
If the product that you receive is defective, faulty, or incorrectly described, you may return/exchange your unused product with the following conditions:
- Please submit your return/exchange request to our Customer Care here with your order number, name, contact number, tracking number, and picture(s) of the product.
- Kindly contact us here within 7 days upon receiving the product.
- You may return the product to Lerun Industries Sdn Bhd once get approval and confirmation ( via email ) from us prior to returning the product.
- Return/exchange product must be packed in the original packaging, original shipping box with the original invoice and packing slip.
- We may not accept the return/exchange request if the product is already used.
- The product is your responsibility until it reaches to us, the cost of returning based on a case by case. It would be better to send via courier with the tracking number.
- If the product is unused, we will exchange it with a new product or process the refund.
- Replacement product will be shipped once we receive your product. Please note that shipment for replacement products can take 5-7 days.
- In the case when a replacement product is out of stock, we will process a refund for the returned product.
- The refund is processed with your original payment method.