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FAQs
Welcome to Rodalink help center
Frequently Asked Questions
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How to get updates from Rodalink Singapore?
You can get the updates and promotions on Rodalink through:
- Visit the Rodalink.com/sg website periodically.
- Subscribe to our newsletter (check our front page / homepage at the bottom side).
- Follow Rodalink Singapore's Facebook and Instagram page.
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Shopping at Rodalink.com
Below are the steps for shopping at Rodalink.com:
1. Login or Register first before shopping
2. Choose the product through the search bar or category menu
3. Check the shopping cart and make sure the products you select are correct
4. Choose the delivery method: Delivery to Home or 2Hr Click & Collect
5. Fill in your delivery address and choose the payment methodChoose the payment method here.
6. Finish, your order will be processed soon.
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The kind of product that can be pre-ordered
At this moment we're serving pre-orders for the bikes, spare parts and accessories.
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What Does The Bike Warranty Cover?
Check out these warranty details for various bicycle brands:
+ Polygon Bike Warranty- Warranty Coverage
- Polygon warranty only covers bike frame and non-suspension fork.
- ENTITY-branded parts and electricity components equipped on E-bike.
- Paint and sticker are not covered in this warranty.
- Warranty does not cover wear items such as: bearings, bushings, tires, tubes, rims, brake pads, brake and shifter cables-casings-hose, chains, gears, handle grips, bar tapes, and saddles which are subject to varying wear life depending on use, load, weather, road conditions etc.
- Warranty Coverage Period
- For bike frame and non-suspension fork:
Coverage Warranty Period Alloy based frame and fork 10 years Carbon based frame and fork 5 years Steel based frame and fork 5 years Dual suspension series frame 5 years E-bike frame 5 years Trid & Trid ZZ series frame dan fork 2 years - For ENTITY-branded electricity part/component : 2 (two) years since the date of purchase.
- For bike frame and non-suspension fork:
- Warranty is valid only for
- Bike / frame that is bought from Polygon authorized dealers/shops (proven by official invoice/receipt/warranty card).
- Bike / frame that is bought from Polygon authorized online stores Polygon www.polygonbikes.com (proven by official invoice/receipt/warranty card).
- The original owner and is not transferable.
- Registered purchase at www.polygonbikes.com or through Polygon authorized dealers/shops.
- Warranty may become void if
- The bike that has been modified either non-technically (i.e. repainted) or technically or both where the modification may impair the original specification and purpose (specification can be seen at www.polygonbikes.com).
- The bike has been ridden with abnormal condition, in a competition and/or commercial activities and/or other purposes where the original purpose of the bike is not met.
- There is a damage due to incompetence of not following owner’s manual.
- There is a usage of components that do not met technical and safety standards for bike riding (see usage guidelines for each components).
- The damage is caused by accident, force majeur, and natural disaster (i.e. flood, fire, earthquake).
- The bike is an ex-prototype or ex-demo bike.
- Submitting Warranty Claim Guidelines
- Contact dealer/shop where the bike was originally purchased and describe the issue(s).
- Bring the bike to the dealer/shop and present your ID card.
- Warranty claims will be forwarded to Polygon Warranty Team with following evidence:
- Bike frame number.
- Picture(s) of defective part(s).
- Picture(s) of the complete bike.
- The defective part(s) and bike may need to be sent to Polygon factory when necessary at owner’s cost.
- Warranty for Other Brands
- Claim for all non-Polygon brand parts, front suspension forks, and rear suspensions will be handled by each brand warranty policies.
- This part of the warranty statement covers all genuine parts including linkage frame, but does not cover non-Polygon brand parts, suspension fork, and rear suspension. All non-Polygon brand parts, suspension fork, and rear suspension will be handled by following each brand warranty policies.
- Limitation of Warranty
Unless otherwise provided, the sole remedy under the above warranty, or any implied warranty, is limited to the replacement of defective parts with those of equal or greater value at the sole discretion of Polygon.
This warranty extends from the date of purchase, applies only to the original owner, and is not transferable.
In no event shall Polygon be responsible for any direct, incidental or consequential damages, including, without limitation, damages for personal injury, property damage or economic losses, whether based on contract, warranty, negligence, product liability, or any other theory.
When a warranty case is accepted and processed, the removal, assembly and tuning requirements of any components or frames is borne by the owner.
For some country, Import Duty may be charged by Customs authority which become the responsibility of the owner.
Any costs/inconvenience caused by the loss of use of the bicycle/components while the warranty process takes place is not covered by Polygon.
+ Marin Bike Warranty- Warranty Coverage Period
Coverage Warranty Period Carbon Fiber Frames and Forks 5 years Rigid Frames and Forks Lifetime Full Suspension Frames 5 years Note: The frame-fork warranty period is valid from the date of purchase.
- Warranty Coverage
- Marin warranty only covers bike frame and non-suspension fork.
- The complete bicycle is warranted for one year (from the date of purchase), including all original parts on the bicycle except tires, tubes, chains and other wear & tear items. Paint and decals are covered under this warranty.
- Warranty is valid only for
- Bike/frame that is bought from Marin authorized dealers/shops (proven by official invoice/receipt/warranty card).
- The warranty is only valid for the original owner and is not transferable.
- Registered purchase at www.marinbikes.com or through Marin authorized dealers/shops.
- Warranty may become void if
- Bikes that have been modified/improved non-technically such as (repaint etc.) or technical modifications/improvements such as (addition/reduction of structures and parts on the bikes) which are not recommended/incompatible, maintenance – improper use, and involved in an accident.
- Bike/frame is purchased second-hand or in not-new condition without the original packaging.
- The frame number or other identification (such as decals) have been altered, defaced or removed.
- Damage occurring during delivery of the products (such claims must be presented directly to the delivery party).
- The warranty does not apply if the original decal / sticker is modified / removed.
- The bike is an ex-prototype or ex-demo bike.
- Submitting Warranty Claim Guidelines
- Contact the dealer/shop where the bike was originally purchased and describe the issue(s).
- Bring the bike to the dealer/shop and present your ID card.
- Warranty claims will be forwarded to Marin Warranty Team with following evidence:
- Bike frame number.
- Picture(s) of defective part(s).
- Picture(s) of the complete bike.
- The defective part(s) and bike may need to be sent to Marin distributor when necessary at owner’s cost
- Limitation of Warranty
- Parts/components/spare parts/wear & tear out on the bike are not covered by the warranty.
- Claims for all non-Marin brand parts will be handled by each brand warranty policies.
Read more - Warranty Coverage
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Pre-order steps
Below are the steps for having pre-order:
- Online Pre-order:
- After our Customer Care confirmed that the product you're looking for can be pre-ordered, then you need to complete the data below:
- Full name:
- Complete address:
- Phone number:
- Email:
- Collection point: Rodalink Jurong East
- Product and its specification:
- Quantity:
- You will receive a payment invoice in a separate email. Kindly complete the payment via Stripe.
- Once the product is ready for pick-up, our team will send an email notification to you.
- Store Pre-order:
- After our Customer Care confirmed that the bike you're looking for can be pre-ordered, then you need to complete the data below:
- Full name:
- Phone number:
- Email:
- Chosen store to collect your bike:
- Your arrival at store to make a payment:
- Product and its specification:
- Quantity:
- You need to place a minimum 20% deposit of the product’s price directly to the store. Payment can be made via Visa & Master Card, OCBC, DBS, UOB and POSB.
- Once the product is ready for pick-up, our team will call or send you an email notification.
Read more - Online Pre-order:
Latest Questions
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Here’s what you’ll unlock once you complete your profile
Unlock exclusive vouchers and exciting member benefits after completing your profile. See how it works!
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Does Rodalink give reward points? How can I use them?
+ What is Rodalink Shopping Points?
We reward our members with points on every transaction at Rodalink.com/sg. Become a member here and start earning today!
+ How to Check the My Points?
Below are the steps to check your Points at Rodalink.com:
1. Login to your Rodalink.com/sg first
2. Select the "Reward Activity" menu and you can check the point information as below:
1. Login to your Rodalink.com/sg first
2. Select the "Reward Activity" menu and you can check the point information as below:
+ What is the Difference Between The Points on Rodalink.com/sg and Rodalink Stores?
The difference is only in the number of multiples points that can be redeemed. Here is the explanation:
Rodalink.com/sg Rodalink stores Points earned 1 point per $ 1 transaction (applies multiples) When customer get the points A week after delivered A day after the transaction Points can be redeemed Every 50 points (applies multiples) Point conversion to SGD 50 points = $ 1 (applies multiples) Point redemption limit Max 50% of total purchase Unlimited Points validity period By the end of next year
Example:
- If you purchase on November 1, 2023, your points will be valid until December 31, 2024.
- If you purchase on January 1, 2024, your points will be valid until December 31, 2025.
+ How to Calculate My Redeemable Points?
Redemption can be done with a multiple of $1 (50 points is redeemable to $1) with a maximum discount of 50% of your total purchase.
The illustration of Point Redemption on Rodalink.com/sg:
Point Information Before Purchase Your Current Point 530 points Point Conversion to SGD $ 10,6 Order Product Price Lamp $ 10 Bottle $ 5 Subtotal $ 15 Maximum Redemption ($)
Maximum Redemption (Point)
*multiply of $1 (50 points) with a maximum discount of 50% from the total purchase$ 7
350 pointsPoint Conversion to SGD -$ 7 Remaining Payment $ 8 Point Information After Purchase Point Earning
*Rounding down of your remaining payment/$1$ 8
8 pointsYour Final Point
(Point Before Purchase - Max Redemption) + Point Earning= Final Earning Points
(530 - 350) + 8 Points = 188 points188 points Final Point Conversion to SGD $ 3,76 Redemption can be done with a multiple of $1 (50 points).
The illustration of Point Redemption on Rodalink stores:
Point Information Before Purchase Your Current Point 530 points Point Conversion to SGD $ 10 Order Product Price Lamp $ 10 Bottle $ 5 Subtotal $ 15 Redeemable Point (Point)
*multiply of $1 (50 points)500 points Point Conversion to SGD -$ 10 Remaining Payment $ 5 Point Information After Purchase Point Earning
*Rounding down of your remaining payment/$15 points Your Final Point
(Point before purchase – Redeemable point) + Point Earning
(530 - 500) + 5 = 35 points35 points + How Do I Calculate My Points if A Return or Refund Happens?
If there's any return and refund for transaction that was using point redemption, the points redeemed will be returned by the number of points used (maximum value of the product price) and if there's any balance left then it will be returned with funds (cash) through the initial payment method.
Ilustration If There's Returned or Refunded Products:
Point Information Before Purchase Initial Point 530 points 530 points Point conversion to SGD $ 10,6 $ 10,6 Refund <= Point Refund > Point Order Product Lamp Bottle Lamp Bottle Price $ 10 $ 5 $ 10 $ 5 Subtotal $ 15 $ 15 Redeemable Point to SGD - $ 7 - $ 7 Redeemable Point Conversion 350 Points 350 Points Remaining Payment $ 8 $ 8 Refund Information Returned & Refunded Product - $ 5 $ 10 - Returned Point $ 5 $7 Returned Point Conversion 250 Points 350 Points Returned Fund (Cash) - $3 Point Earning Before Refund 8 Points 8 Points Point Reduction After Refund 8-2 = 6 Points 8-5 = 3 Points Final Point 530-350+250+6 = 436 Points 530-350+350+3 = 533 Points *Redeemable Point = Multiply of $1 (50 Points) with a maximum discount of 50% of your total purchase. *Prorate Discount = (Qty x Product price) / Purchase subtotal x discount Prorate Discount of Lamp = (1 x $10) / $15 x $7 = $4.67 Prorate Discount of Bottle = (1 x $ 5) / $ 15 x $ 7 = $ 2.33 *Purchase Point Reduction = Product price x Prorate Discount Point Reduction for Lamp Purchases = $ 10 - $ 4.67 = $ 5.33 = 5 Points Point Reduction for Bottle Purchases = $ 5 - $ 2.33 = $ 2.67 = 2 Points *Point Earning = Payment / 1 point for every $1 = A Result A Result – Purchase Point Reduction = B Result *Refund Illustration =< Point = $ 8 / $ 1 = 8 points 8 Points – 2 Points = 6 Points *Refund Illustration > Point = $ 8 / $ 1 = 8 points 8 Points – 5 Points = 3 Points Read more -
Can Rodalink membership be transferred to another person?
No, Rodalink membership accounts cannot be transferred to another person for security reasons has context menu.
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Atome Buy Now, Pay Later Payment
You can use Atome when you see Atome QR code at a store's checkout or when you see Atome listed as a payment option at a website.
Below are the steps to make “Atome Payment”:
+ Scanning QR code at the store checkout with a phoneUse your Atome app to scan the code that is displayed at a store’s checkout. Look out for various vouchers to be applied via the app.
+ Pay in browserSelect Atome as the payment option. Then, 1) use Atome app "Pay" to scan the QR code provided or 2) enter your Atome registered mobile number. An OTP will be sent to that number and once you have entered the OTP into the field and the information is verified, tap "Next" to proceed to the completion page.
1) Scan QR code
2) Enter registered mobile number
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ShopBack Pay Payment
Below are the steps to make “ShopBack Payment”:
+ Mobile version1. Choose “ShopBack Pay”.
2. Complete payment with "ShopBack App".
Select “Swipe to Pay” button on the ShopBack app.
3. Done, your order will be processed soon.
+ Desktop version1. Choose “ShopBack Pay”.
2. Complete payment with "ShopBack App".
Select "Scan & Pay" on the ShopBack app and “Swipe to Pay” button.
3. Done, your order will be processed soon.
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How do I see my Rodalink coupon or voucher code?
Below are the steps to view your Rodalink coupon or voucher code:
+ Mobile Version1. Login to your account first. Login click here.
2. Click “My Account”.
3. Select "My Voucher" menu to show all the coupons or voucher codes that you have.
You can also see all coupons or voucher codes on the checkout page.
+ Dekstop Version1. Login to your account first. Login click here.
2. Click “My Account”.
3. Select "My Voucher" menu to show all the coupons or voucher codes that you have.
You can also see all coupons or voucher codes on the checkout page.
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Bike Service
1. How much is servicing at Rodalink?
It depends on the service package or treatment that you need. You can check the pricelist at the Service page.2. I’m interested to do the service, what should I do?
You can bring your bike to the nearest Rodalink Stores and consult to one of our mechanics. After that, you’ll be advised for your bike issue.3. What is the lead time?
The situation might differ, depends on your bike issue. You can find out directly by asking with our staff at each respective stores.Read more -
If purchase a bike from Rodalink.com, should we get free service?
Yes, you're eligible to get 1 x free fine-tuning service within the first 3 months from the date of Bike and only valid for the original owner and is not transferable.
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