FAQs

Welcome to Rodalink help center

Frequently Asked Questions

  1. Update Notice during Covid-19

    Update Notice: 24 July 2020

    In line with the Multi-Ministry Taskforce’s advisory on the gradual resumption of business services in phases, Rodalink is now open in Phase 2. Currently, you can shop at Rodalink online store or visit our stores directly to get your desired items.

    In this Covid-19 Circuit Breaker situation, Rodalink will keep serving your needs with some service changes as we already prepared the system aligned with the Circuit Breaker Measure that the government announced to keep you safe during the visit to Rodalink stores. Below are the details:

    1. All Rodalink Stores still open every day with the following opening hours:
      1. Monday-Saturday at 11 AM till 8 PM
      2. Sunday at 11 AM till 4 PM
    2. Prevention measure at Rodalink Stores during the circuit breaker period:
      1. All staffs will wear a reusable mask all times & monitor the temperature twice a day

      2. Increase the frequency of cleaning and disinfection at stores
      3. Physical distancing with mark the floor within 1 meter apart for queuing
      4. Limitation the number of the customer inside the store
      5. Customer need to press the doorbell if customer want to go inside the store

      6. Customers will undergo temperature screening and submit health declaration. Anyone with a temperature above 37.4C will not be allowed to enter the store.

      7. The sanitizer will be provided before entry and at the cashier counter

      8. Currently, Rodalink stores don't accept any kind of bike service and maintenance. we just serve for purchased products. 
    3. You can purchase your desired products both online and at the store directly while maintaining hygiene and safety management principles. Below is the detail of the delivery process during Phase 2 of Circuit Breaker:
      1. Non-Bike will be delivered within 3-6 business since your order made
      2. The bike delivery will take a longer up to 2 weeks due to we need to do an assembly and physical checking first to ensure the bike we delivered is in good condition. There is 2 bike delivery option on Tuesday and Friday at around 3 PM till 5 PM every week.
    4. The refund process will take a longer process time up to 2 weeks till 1 month

    Rodalink will continue to improve on the health and safety measures in accordance with the Ministry of Health guidelines at all of our stores and stockrooms with mandatory temperature checks twice a day and safe distancing measures in place. Therefore, don't hesitate to visit Rodalink store because we are here to make sure you have a great ride every day!"

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  2. How to get updates from Rodalink Singapore?

    You can get the updates and promotions on Rodalink through:

    • Visit the Rodalink.com/sg website periodically.
    • Subscribe to our newsletter (check our front page / homepage at the bottom side).
    • Follow Rodalink Singapore's Facebook and Instagram page.
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  3. Shopping at Rodalink.com

    Below are the steps for shopping at Rodalink.com:

    1. Login or Register first before shopping


    2. Choose the product through the search bar or category menu


    3. Check the shopping cart and make sure the products you select are correct


    4. Choose the shipping method: home delivery or store pick up


    5. Fill in your shipping address and choose the payment method

    Choose the payment method here.

    6. Finish, your order will be processed soon.

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  4. How to check point?

    You can check your accumulated points as below:

    1. Click here to login your Rodalink account
    2. Click “Reward Activity” then your accumulated point will be appeared.

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  5. The kind of product that can be pre-ordered

    At this moment we're serving pre-orders for the bicycles only and we haven't received pre-orders for spareparts, apparels and accessories for a while. However there will be possible that someday we will run a pre-order for those product.

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  6. Assembled Bikes in Box Return & Refund Policy

    Assembled Bike in Box Products purchased online can be returned to Rodalink store for a refund or exchange.

    1. Register your request to return/exchange to our Customer Care here with the order number, and attach a photo of the defective item, if any.
    2. A return address will be emailed to you by our Customer Care, upon acceptance of your return request.
    3. Exchange/ Return of your purchase must be made within 14 days from the delivery/ collection date of purchase. The shipping costs will be excluded unless the item is faulty or out of stock situation.
    4. All merchandise must be returned in its original condition (with handlebar & pedal uninstalled) with packaging and tags all intact. If you're not able to return the bike with the box, then the price of box will be charged.
    5. Your return package with trackable status is encouraged. Rodalink will not be responsible for any lost package sent through non-trackable mailing options.
    6. The Returned/ exchanged item will be checked once it has been received. Please allow 14 days from our receipt of your returned package for any refund to be made.
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  7. Online pre-order steps

    Below is the steps for having pre-order:

    1. Online Pre-order:
      1. After our Customer Care confirmed that the bike you're looking for can be pre-ordered, then you need to complete the data below:
        • Full name :
        • Phone number :
        • Chosen store to pick up your bike :
        • Bike and its specification :
      2. You will receive a payment invoice in a separate email. Kindly complete the payment via Paypal or Credit Card.
      3. If the product is available, our team will send an email notification to you.

    2. Store Pre-order:
      1. After our Customer Care confirmed that the bike you're looking for can be pre-ordered, then you need to complete the data below:
        • Full name :
        • Phone number :
        • Chosen store to pick up your bike :
        • You arrival at store to make a payment :
        • Bike and its specification :
      2. You need to make a payment directly to the store. Payment can be made via Visa & Master Card, OCBC, DBS, UOB and POSB.
      3. If the product is available, our team will call or send you an email notification.

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  8. Assembled Bikes in Box

    Is it possible to get free shipping for my bike purchase?
    Is it possible to expedite the bike delivery to my home?

    We have heard your requests! Stay fit with cycling is now faster and more convenient. Rodalink Singapore comes with an Assembled Bikes in Box option for you. Get more benefits by adding these items to your cart.

    So, what is Assembled Bikes in Box?
    Assembled Bikes in Box is an option for bike purchase where you can get your bike in 99% assembled conditions. The only thing left to do is just adjust the handlebar and equip the pedals by yourself. The bike will be sent with an instruction and folding tool - you just need to scan the barcode inside the guide and see the instruction video online. Easy to apply and only take 5 minutes!

    By choosing this bike option, you can get the bike faster (only takes around 3-5 working days) and you will enjoy free shipping of the bike straight to your door. This can be an alternative for you who loves to get your bike as soon as possible.

    What are the differences between 99% Bike and the regular one?

    Assembled Bikes in Box Regular
    Form of bike received by customer Customers will only need to adjust and equip the handlebar and the pedals by following instructions provided. Customers will receive the bike in full-assembly, ready to ride.
    Free Shipping worth $25 Yes No
    Processing time 3-5 days More than 3-5 days

    How can I know if the bike that I am interested in is available in the Assembled Bikes In Box option?
    Simply find a bike picture with “Assembled Bikes” mark, choose the bike variant that you want and check out! Enjoy the benefits of purchasing the bike.

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Latest Questions

  1. The waiting time for having pre-order

    Pre-order waiting time is between 4-6 weeks from the date of a completed pre-order submission depending on the product availability.

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  2. Pre-order Terms & Conditions

    Below is the pre-order terms and conditions:

    1. Our Customer Care has been confirmed that the bike you're looking for can be pre-ordered.
    2. Placing a full payment of the pre-order product.
    3. The average waiting time is between 4-6 weeks from the date of a completed pre-order submission depending on the product availability.
    4. Pre-order cannot be cancelled or refunded unless the product is unavailable or defective.

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  3. How if I can't find the product I'm looking for?

    If you are looking for a bike but it is not available on the Rodalink website, you may enquire for the bike availability along with the detailed information (type, size, color, quantity and photos if any) here.

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  4. Shipping Overview
    1. Shipping Terms & Conditions
      1. Products shipment is based on product stock availability. 
      2. Every product shipment always includes an invoice that will be sent by email.
      3. Rodalink uses the services of a third party (courier) for shipping the products.
      4. Several products in one purchase could be sent separately from several Rodalink stores depending on stock availability.

    2. Bicycle & Non-Bicycle Shipping
      For bicycles sent using Lalamove while non-bicycle and frame sent using Urban Fox. The estimated shipping time described as follows:
      Category Shipping Courier
      Non-Bicycle 3-6 business days Urban Fox
      Bicycle Up to 2 weeks Lalamove
      Note for bicycle purchases:
      Preparing a bicycle could take up within 5-8 business days due to assembly and checking before the delivery arrangement. Delivery will be done every Wednesday and Friday at 4 PM to 6 PM. 

    3. Store Pick Up
      You can now Click & Collect your order by using our “Store Pick Up” service. The service is now available for all products (except bikes) as long as it’s available in store.
      1. What Happens After I Choose This Method?
        You will receive emails with the details of your order. Once your order is ready to be collected, you will receive an email notification.
      2. How Do I Collect My Order?
        To collect your order, simply meet one of our team at the store for assistance. Do bring along your ID and email notification to collect your order.
      3. How Long Do I Have To Collect My Order?
        Please collect your orders within 7 days of receiving email notification.
      4. What Happens If I Unable To Collect My Order Within 7 Days?
        Your order will be cancelled and will be refunded to your account.
      5. Can I Return My Product As Well When Using Store Pick Up Service?
        Yes, you can. Please check our Return and Refund terms accordingly.
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  5. Polygon Bike Warranty
    1. Warranty Coverage
      1. Polygon warranty only covers bike frame and non-suspension fork.
      2. ENTITY-branded parts and electricity components equipped on E-bike.
      3. Paint and sticker are not covered in this warranty.
      4. Warranty does not cover wear items such as: bearings, bushings, tires, tubes, rims, brake pads, brake and shifter cables-casings-hose, chains, gears, handle grips, bar tapes, and saddles which are subject to varying wear life depending on use, load, weather, road conditions etc.
      (*) Premature wear or defect will be taken into account in any claim involving a wear item.

    2. Warranty Coverage Period
      1. For bike frame and non-suspension fork:
        Coverage Warranty Period
        Alloy based frame and fork 10 years
        Carbon based frame and fork 5 years
        Steel based frame and fork 5 years
        Dual suspension series frame 5 years
        E-bike frame 5 years
        Trid & Trid ZZ series frame dan fork 2 years
      2. For ENTITY-branded electricity part/component : 2 (two) years since the date of purchase.

    3. Warranty is valid only for
      1. Bike / frame that is bought from Polygon authorized dealers/shops (proven by official invoice/receipt/warranty card).
      2. Bike / frame that is bought from Polygon authorized online stores Polygon www.polygonbikes.com (proven by official invoice/receipt/warranty card).
      3. The original owner and is not transferable.
      4. Registered purchase at www.polygonbikes.com or through Polygon authorized dealers/shops.

    4. Warranty may become void if
      1. The bike that has been modified either non-technically (i.e. repainted) or technically or both where the modification may impair the original specification and purpose (specification can be seen at www.polygonbikes.com).
      2. The bike has been ridden with abnormal condition, in a competition and/or commercial activities and/or other purposes where the original purpose of the bike is not met.
      3. There is a damage due to incompetence of not following owner’s manual.
      4. There is a usage of components that do not met technical and safety standards for bike riding (see usage guidelines for each components).
      5. The damage is caused by accident, force majeur, and natural disaster (i.e. flood, fire, earthquake).
      6. The bike is an ex-prototype or ex-demo bike.
      (*) For more information, please contact Polygon authorized dealers/shops or email us at here.

    5. Submitting Warranty Claim Guidelines
      1. Contact dealer/shop where the bike was originally purchased and describe the issue(s).
      2. Bring the bike to the dealer/shop and present your ID card.
      3. Warranty claims will be forwarded to Polygon Warranty Team with following evidence:
        • Bike frame number.
        • Picture(s) of defective part(s).
        • Picture(s) of the complete bike.
      4. The defective part(s) and bike may need to be sent to Polygon factory when necessary at owner’s cost.
      (*) The final decision of every warranty claim is taken under Polygon discretion.

    6. Warranty for Other Brands
      1. Claim for all non-Polygon brand parts, front suspension forks, and rear suspensions will be handled by each brand warranty policies.
      2. This part of the warranty statement covers all genuine parts including linkage frame, but does not cover non-Polygon brand parts, suspension fork, and rear suspension. All non-Polygon brand parts, suspension fork, and rear suspension will be handled by following each brand warranty policies.
      For further assistance, please contact us at here.

    7. Limitation of Warranty
      Unless otherwise provided, the sole remedy under the above warranty, or any implied warranty, is limited to the replacement of defective parts with those of equal or greater value at the sole discretion of Polygon.

      This warranty extends from the date of purchase, applies only to the original owner, and is not transferable.

      In no event shall Polygon be responsible for any direct, incidental or consequential damages, including, without limitation, damages for personal injury, property damage or economic losses, whether based on contract, warranty, negligence, product liability, or any other theory.

      When a warranty case is accepted and processed, the removal, assembly and tuning requirements of any components or frames is borne by the owner.

      For some country, Import Duty may be charged by Customs authority which become the responsibility of the owner.

      Any costs/inconvenience caused by the loss of use of the bicycle/components while the warranty process takes place is not covered by Polygon.
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  6. How to Choose Shoes Size?

    BIKE SHOES TYPE

    You can ride a bike in just about any shoes, but anyone who rides regularly can benefit from shoes designed specifically for bicycling. Compared to typical athletic shoes, bike shoes are designed with stiffer soles to provide more efficient energy transfer as you pedal.

    Road Bike Shoes

    Virtually all road bike shoes offer lightweight construction, smooth outsoles, and good ventilation. They are distinguished by their exceptionally stiff soles to facilitate power transfer to your pedals. Road bike shoes are not designed for extended walking due to their lack of traction on the sole and their inability to flex.

    Mountain Bike Shoes

    These shoes have a fairly stiff sole for efficient pedaling, but have enough flex and a rubber-lug outsole to allow good traction for walking on slick or rugged trails. The cleats on mountain bike shoes are typically recessed into the soles, which makes for easier walking. This makes mountain bike shoes a popular choice for more casual road biking, touring, and indoor cycling classes as well.

    City Bike Shoes

    City bike shoes are best for urban cycling, recreational cycling and indoor cycling classes. A hybrid between cycling footwear, and casual footwear, city bike shoes offer compatibility with clipless pedal systems, but they have rubber outsoles and recessed cleats to allow easy walking.

    Road Bike Shoes Mountain Bike & City Bike Shoes
    Shoe outsole Smooth Lugged
    Shoe sole Very stiff Stiff
    Cleat style Protrudes from sole Recessed into sole
    Pedal style Typically 3-hole Typically 2-hole


    BIKE SHOE SIZING

    Choose bike shoes that fit comfortably from the get-go. Due to their stiff soles, shoes that are not comfortable initially have little chance to break in and become so later. All shoes should allow your toes enough room to wiggle slightly. Your arch should be snug and supported and your heel should not slide up and down.

    Bike shoes are sold in either U.S. or European sizing depending on the manufacturer.


    CHOOSE YOUR CORRECT SIZE :

    Shimano Size Chart

    Fizik Size Chart

    Giro Size Chart

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  7. Bike Sizing

    Each type of bicycle is designed for different terrain and driving characteristics. This will greatly determine your cycling performance and comfort. At least, there are 2 ways to determine a suitable bike for you as below:

    1. Determining the terrain you passed



    2. Determining the bike size based on your height
    .

    A bike size that fits perfectly will enhance the rider’s riding experience. The following sizing charts are created to guide a rider to find the best size that suits them.

    POLYGON SIZE CHART

    MOUNTAIN BIKE W/ WHEEL FIT SIZE SYSTEM

    HEIGHT / cm152.5-165162.5-175172.5-185182.5-195
    SIZESMLXL
    27.5″ (SISKIU D7, SISKIU T, SISKIU N, SYNCLINE C )
    27.5″ (XTRADA)
    29″ (SISKIU D7, SISKIU T, SISKIU N, XTRADA, SYNCLINE C)

    MOUNTAIN BIKE

    HEIGHT / cm152.5-165162.5-175172.5-185182.5-195
    SIZESMLXL
    COLLOSUS,XQUARONE, SISKIU D5, ENTIAT TR,
    SYNCLINE, COZMIC, PREMIER, CASCADE, RAYZ

    ROAD BIKE

    HEIGHT / cm150-160160-170165-175170-180175-185180-190
    SIZEXSSMLXLXXL
    HELIOS LT
    STRATTOS

    HEIGHT / cm154-164162-170168-176174-181180-187185-195
    SIZEXSSMLXLXXL
    STRATTOS DISC

    GRAVEL / TOURING BIKE

    HEIGHT / cm150-163163-175175-188
    SIZESML
    BEND R

    WOMEN’S BIKE

    HEIGHT / cm145-155155-165165-175170-180
    SIZEXSSML
    DIVINE R7
    DIVINE R5
    CLEO 2

    CITY BIKE

    HEIGHT / cm150-160160-170170-180
    SIZESML
    SIERRA DELUXE

    HYBRID BIKE

    HEIGHT / cm150-160160-170170-180180-190
    SIZESMLXL
    PATH
    HEIST X

    E-BIKE

    HEIGHT / cm150-160160-170170-180180-190
    SIZESMLXL
    PATH E5 GENT
    PATH E5 LADY

    YOUTH / KIDS BIKE

    HEIGHT / cm80-110100-125120-130127-142140-158
    Size12″16″20″24″26″
    AGE RECOMMENDATIONS 2-5 4-6 5-8 7-11 >10

    MARIN SIZE CHART

     

    BICYCLE ANATOMY

     Need more detail information? Please contact us here

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  8. Can I receive a bicycle in assembled form?

    Yes, all the purchased bikes will be delivered in assembled form

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