FAQs

Welcome to Rodalink help center

Frequently Asked Questions

  1. How to get updates from Rodalink Singapore?

    You can get the updates and promotions on Rodalink through:

    • Visit the Rodalink.com/sg website periodically.
    • Subscribe to our newsletter (check our front page / homepage at the bottom side).
    • Follow Rodalink Singapore's Facebook and Instagram page.
    Read more
  2. Shopping at Rodalink.com

    Below are the steps for shopping at Rodalink.com:

    1. Login or Register first before shopping


    2. Choose the product through the search bar or category menu


    3. Check the shopping cart and make sure the products you select are correct


    4. Choose the delivery method: home delivery or store pick up


    5. Fill in your delivery address and choose the payment method

    Choose the payment method here.

    6. Finish, your order will be processed soon.

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  3. The kind of product that can be pre-ordered

    At this moment we're serving pre-orders for the bikes, spare parts and accessories.

    Read more
  4. How to Check the My Points?

    Below are the steps to check your Points at Rodalink.com:

    + Mobile version

    1. Login to your Rodalink.com/sg first

    2. Select the "Reward Activity" menu and you can check the point information as below:

    + Desktop version

    1. Login to your Rodalink.com/sg first

    2. Select the "Reward Activity" menu and you can check the point information as below:

    Read more
  5. Pre-order steps

    Below are the steps for having pre-order:

    1. Online Pre-order:
      1. After our Customer Care confirmed that the product you're looking for can be pre-ordered, then you need to complete the data below:
        • Full name:
        • Phone number:
        • Email:
        • Pick up store: Rodalink Jurong East
        • Product and its specification:
        • Quantity:
      2. You will receive a payment invoice in a separate email. Kindly complete the payment via Stripe.
      3. Once the product is ready for pick-up, our team will send an email notification to you.

    2. Store Pre-order:
      1. After our Customer Care confirmed that the bike you're looking for can be pre-ordered, then you need to complete the data below:
        • Full name:
        • Phone number:
        • Email:
        • Chosen store to pick up your bike:
        • Your arrival at store to make a payment:
        • Product and its specification:
        • Quantity:
      2. You need to place a minimum 20% deposit of the product’s price directly to the store. Payment can be made via Visa & Master Card, OCBC, DBS, UOB and POSB.
      3. Once the product is ready for pick-up, our team will call or send you an email notification.

    Read more

Latest Questions

  1. Marin Bike Warranty
    1. Warranty Coverage Period
      Coverage Warranty Period
      Carbon Fiber Frames and Forks 5 years
      Rigid Frames and Forks Lifetime
      Full Suspension Frames 5 years

      Note: The frame-fork warranty period is valid from the date of purchase.

      1. Warranty Coverage
        1. Marin warranty only covers bike frame and non-suspension fork.
        2. The complete bicycle is warranted for one year (from the date of purchase), including all original parts on the bicycle except tires, tubes, chains and other wear & tear items. Paint and decals are covered under this warranty.
           
      2. Warranty is valid only for
        1. Bike/frame that is bought from Marin authorized dealers/shops (proven by official invoice/receipt/warranty card).
        2. The warranty is only valid for the original owner and is not transferable.
        3. Registered purchase at www.marinbikes.com or through Marin authorized dealers/shops.
           
      3. Warranty may become void if
        1. Bikes that have been modified/improved non-technically such as (repaint etc.) or technical modifications/improvements such as (addition/reduction of structures and parts on the bikes) which are not recommended/incompatible, maintenance – improper use, and involved in an accident.
        2. Bike/frame is purchased second-hand or in not-new condition without the original packaging.
        3. The frame number or other identification (such as decals) have been altered, defaced or removed.
        4. Damage occurring during delivery of the products (such claims must be presented directly to the delivery party).
        5. The warranty does not apply if the original decal / sticker is modified / removed.
        6. The bike is an ex-prototype or ex-demo bike.
           
      4. Submitting Warranty Claim Guidelines
        1. Contact the dealer/shop where the bike was originally purchased and describe the issue(s).
        2. Bring the bike to the dealer/shop and present your ID card.
        3. Warranty claims will be forwarded to Marin Warranty Team with following evidence:
          • Bike frame number.
          • Picture(s) of defective part(s).
          • Picture(s) of the complete bike.
        4. The defective part(s) and bike may need to be sent to Marin distributor when necessary at owner’s cost
        (*) The final decision of every warranty claim is taken under Marin discretion.
         
      5. Limitation of Warranty
        1. Parts/components/spare parts/wear & tear out on the bike are not covered by the warranty.
        2. Claims for all non-Marin brand parts will be handled by each brand warranty policies. 
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    2. If purchase a bike from Rodalink.com, should we get free service?

      Yes, you're eligible to get 1 x free fine-tuning within the first 3 months from the date of purchase and only valid for the original owner and is not transferable.

      Read more
    3. ShopBack Buy Now, Pay Later

      Below are the Terms & Conditions for having ShopBack Installment Plan:

      • The Installment Payment Plan requires a minimum purchase of SGD500 and a maximum of SGD3000.
      • Interest-Free Installment payments up to 3 months.
      • You can use any debit or credit card for using ShopBack transaction.
      • Upon the purchase, you agree and authorize.
      • Installment shall be billed to your Card Account every month, starting from the month of or after your Installment Purchase.

      Below are the steps to make “ShopBack Payment”:

      1. Choose “ShopBack PayLater - powered by hoolah. Pay in 3, 0% interest”.

      2. Complete payment with "ShopBack App".

      Select "Scan & Pay" on the ShopBack app and “Swipe to Pay” button.

      3. Done, your order will be processed soon.

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    4. Terms and Conditions of Sale

      Thank you for your interest in purchasing products on RODALINK.com. By ordering in RODALINK (“RODALINK”, “we”) website, you (“Customer”, “you”) agree with RODALINKTerms and Conditions of Sale (“Terms”). Please read in detail to fully understand your purchase in RODALINK. We reserve the right to modify or amend these terms from time to time without notice. 

      1. Product. Each Product offered for sale on the Website including the specification, is subject to change, as we noted on the individual product page, can be viewed by following a dedicated link displaying the Product details, including images, unit pricing, colours and sizes (as applicable). 
      2. Product. A description of the Products, including measurements or sizes (if applicable), together with one or more images of the Product will be displayed in the Customer's Cart. 
      3. Product. Although RODALINK takes reasonable steps to ensure that the photographs displayed on the Website accurately reflect the original Products, there may be some discrepancies due to the technical characteristics and colour resolution of the device used by the Customer. RODALINK shall not be responsible for inadequacy of the graphic representations of the Products displayed on the Website. Any measurements or specifications of the Products given are approximate only, and colours, fabrics and designs of the Products displayed, and the Products delivered to the Customer, may vary in minor respects. 
      4. Price. The Product prices are stated in Singapore Dollar (SGD), GST included. The prices are subject to change by time to time and without notice. Any promotions regarding the price may vary following the promotions scheme. 
      5. Orders. When placing an order on RODALINK.com, the Customer may purchase one or more Products, up to a maximum of X units per Product, except as otherwise provided. RODALINK reserves the right to vary these limitations at its discretion at any time.  You’ll need to make a RODALINK account and provide the information needed. If there’s any cancellation of orders, you will receive a refund of the order accordingly. 
      6. Orders. The Products selected for purchase by the Customer shall be placed into the Customer’s “cart” section of the Website ("Cart"). Items placed in a Customer’s Cart are not reserved for that individual Customer and may still be purchased by other Customers. 
      7. Orders. Before confirming the relevant Order, the Customer must check the accuracy of the contents of the “Cart” and complete the Order form in accordance with the instructions provided on the Website. 
      8. Orders. The Order process is completed as soon as the Customer clicks the relevant final Order confirmation button ("Place Order"), thereby confirming his/her Order, which will be submitted to RODALINK. 
      9. Payment. Payment must be done prior to the delivery. We offer you four options of payment at the moment: Visa & Mastercard, OCBC Credit Card Installment, AliPay and WeChatPay. We reserve the right to change the payment option at any time for any reason. For the OCBC Credit Card Installment, please refer to the OCBC Installment TNC
      10. Delivery. You may choose between Home Delivery or Pick Up Store method to collect your items in our Rodalink Stores. Please read more on our Delivery Method details. 
      11. Return and Exchange. Please refer toReturn and Exchange Policy for more details.  
      12. Warranty and After Sales Service. Most of the products at Rodalink are covered by warranty. You have the right to return any defective product, as long as it complies with the brand’s warranty terms and conditions. Please refer to Polygon bikes warranty and Marin bikes warranty for more details. 
      Read more
    5. How to update the personal information on my account?

      You can update your account information as follows:

      • Phone Number
      • Date of Birth
      • Gender
      • Email Address
      • Rodalink.com Account Password

      Below are the steps to update your personal information:

      + Mobile version

      1. Login to your Rodalink.com account and choose “My Account”

      2. Update account information.

      + Dekstop version

      1. Login to your Rodalink.com account and choose “My Account”

      2. Update account information.

      Read more
    6. How to Redeem My Points?

      Below are the steps to Redeem your Points at Rodalink.com:

      + Mobile version

      *For further explanation, you can read the point overview here.

      + Desktop version

      *For further explanation, you can read the point overview here.

      Read more
    7. How Do I Calculate My Points if A Return or Refund Happens?

      If there's any return and refund for transaction that was using point redemption, the points redeemed will be returned by the number of points used (maximum value of the product price) and if there's any balance left then it will be returned with funds (cash) through the initial payment method.

      Ilustration If There's Returned or Refunded Products:

      Point Information Before Purchase
      Initial Point 530 points 530 points
      Point conversion to SGD $ 10,6 $ 10,6
      Refund <= Point Refund > Point
      Order
      Product Lamp Bottle Lamp Bottle
      Price $   10 $     5 $   10 $     5
      Subtotal $   15 $   15
      Redeemable Point to SGD - $     7 - $     7
      Redeemable Point Conversion 350 Points 350 Points
      Remaining Payment $     8 $     8
      Refund Information
      Returned & Refunded Product - $    5 $   10 -
      Returned Point $    5 $7
      Returned Point Conversion 250 Points 350 Points
      Returned Fund (Cash) - $3
      Point Earning Before Refund 8 Points 8 Points
      Point Reduction After Refund 8-2 = 6 Points 8-5 = 3 Points
      Final Point 530-350+250+6 = 436 Points 530-350+350+3 = 533 Points

      *Redeemable Point = Multiply of $1 (50 Points) with a maximum discount of 50% of your total purchase.
      *Prorate Discount = (Qty x Product price) / Purchase subtotal x discount
      Prorate Discount of Lamp = (1 x $10) / $15 x $7 = $4.67
      Prorate Discount of Bottle = (1 x $ 5) / $ 15 x $ 7 = $ 2.33 
      *Purchase Point Reduction = Product price x Prorate Discount
      Point Reduction for Lamp Purchases = $ 10 - $ 4.67 = $ 5.33 = 5 Points
      Point Reduction for Bottle Purchases = $ 5 - $ 2.33 = $ 2.67 = 2 Points
      *Point Earning = Payment / 1 point for every $1 = A Result
      A Result – Purchase Point Reduction = B Result
      *Refund Illustration =< Point = $ 8 / $ 1 = 8 points 
      8 Points – 2 Points = 6 Points
      *Refund Illustration > Point = $ 8 / $ 1 = 8 points
      8 Points – 5 Points = 3 Points
      Read more
    8. What is the Difference Between The Points on Rodalink.com/sg and Rodalink Stores?

      The difference is only in the number of multiples points that can be redeemed. Here is the explanation:

      Rodalink.com/sg Rodalink stores
      Points earned 1 point per $ 1 transaction (applies multiples)
      When customer get the points A week after delivered A day after the transaction
      Points can be redeemed Every 50 points (applies multiples)
      Point conversion to SGD 1 point = $ 1 (applies multiples)
      Point redemption limit Max 50% of total purchase Unlimited
      Points validity period 2 years from the transaction date
      Read more
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