FAQs

Welcome to our support portal

Frequently Asked Questions

  1. Update Notice during Covid-19

    Update Notice: 24 July 2020

    In line with the Multi-Ministry Taskforce’s advisory on the gradual resumption of business services in phases, Rodalink is now open in Phase 2. Currently, you can shop at Rodalink online store or visit our stores directly to get your desired items.

    In this Covid-19 Circuit Breaker situation, Rodalink will keep serving your needs with some service changes as we already prepared the system aligned with the Circuit Breaker Measure that the government announced to keep you safe during the visit to Rodalink stores. Below are the details:

    1. All Rodalink Stores still open every day with the following opening hours:
      1. Monday-Saturday at 11 AM till 8 PM
      2. Sunday at 11 AM till 4 PM
    2. Prevention measure at Rodalink Stores during the circuit breaker period:
      1. All staffs will wear a reusable mask all times & monitor the temperature twice a day

      2. Increase the frequency of cleaning and disinfection at stores
      3. Physical distancing with mark the floor within 1 meter apart for queuing
      4. Limitation the number of the customer inside the store
      5. Customer need to press the doorbell if customer want to go inside the store

      6. Customers will undergo temperature screening and submit health declaration. Anyone with a temperature above 37.4C will not be allowed to enter the store.

      7. The sanitizer will be provided before entry and at the cashier counter

      8. Currently, Rodalink stores don't accept any kind of bike service and maintenance. we just serve for purchased products. 
    3. You can purchase your desired products both online and at the store directly while maintaining hygiene and safety management principles. Below is the detail delivery process during Phase 2 of Circuit Breaker:
      1. Non-Bike will be delivered within 3-6 business since your order made
      2. The bike will be delivered within 5-8 business days due to we need to do an assembly and physical checking first to ensure the bike we delivered is in good condition. There is 2 bike delivery option on Tuesday and Friday at around 3 PM till 5 PM every week
    4. The refund process will take longer process time up to 2 weeks till 1 month

    Rodalink will continue to improve on the health and safety measures in accordance with the Ministry of Health guidelines at all of our stores and stockrooms with mandatory temperature checks twice a day and safe distancing measures in place. Therefore, don't hesitate to visit Rodalink store because we are here to make sure you have a great ride every day!"

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  2. Shopping at Rodalink.com

    Here is the steps for shopping at Rodalink.com:

    1. Login or Register first before shopping


    2. Choose the product through search bar or category menu


    3. Check the shopping cart and make sure the products you select are correct


    4. Choose the shipping method: home delivery or store pick up


    5. Fill in your shipping address and choose the payment method

    Choose the payment method here.

    6. Done, your order will be processed soon.

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  3. How to check point?

    You can check your accumulated points as below:

    1. Click here to login your Rodalink account
    2. Click “Reward Activity” then your accumulated point will be appeared.

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  4. The kind of product that can be pre-ordered

    At this moment we're serving pre-orders for the bicycles only and we haven't received pre-orders for spareparts, apparels and accessories for a while. However there will be possible that someday we will run a pre-order for those product.

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  5. Online pre-order steps

    Below is the steps for having pre-order:

    1. Online Pre-order:
      1. After our Customer Support confirmed that the bike you're looking for can be pre-ordered, then you need to complete the data below:
        • Full name :
        • Phone number :
        • Chosen store to pick up your bike :
        • Bike and its specification :
      2. You will receive a payment invoice in a separate email. Kindly complete the payment via Paypal or Credit Card.
      3. If the product is available, our team will send an email notification to you.

    2. Store Pre-order:
      1. After our Customer Support confirmed that the bike you're looking for can be pre-ordered, then you need to complete the data below:
        • Full name :
        • Phone number :
        • Chosen store to pick up your bike :
        • You arrival at store to make a payment :
        • Bike and its specification :
      2. You need to make a payment directly to the store. Payment can be made via Visa & Master Card, OCBC, DBS, UOB and POSB.
      3. If the product is available, our team will call or send you an email notification.

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Latest Questions

  1. The waiting time for having pre-order

    Pre-order waiting time is between 4-6 weeks from the date of a completed pre-order submission depending on the product availability.

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  2. Pre-order Terms & Conditions

    Below is the pre-order terms and conditions:

    1. Our Customer Support has been confirmed that the bike you're looking for can be pre-ordered.
    2. Placing a full payment of the pre-order product.
    3. The average waiting time is between 4-6 weeks from the date of a completed pre-order submission depending on the product availability.
    4. Pre-order cannot be cancelled or refunded unless the product is unavailable or defective.

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  3. How if I can't find the product I'm looking for?

    If you are looking for a bike but it is not available on the Rodalink website, you may enquire for the bike availability along with the detailed information (type, size, color, quantity and photos if any) here.

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  4. Shipping Overview
    1. Shipping Terms & Conditions
      1. Products shipment are based on the product stock availability. 
      2. Every product shipment always include invoice that will be sent by email.
      3. Rodalink uses the services of a third party (courier) for shipping the products.
      4. Several products in one purchase could be sent separately from several Rodalink store depending on stock availability.

    2. Bicycle & Non-Bicycle Shipping
      For bicycle sent using Privat Courier while non-bicycle and frame sent using Urban Fox. The estimated shipping time described as follows:
      Category Shipping Courier
      Non-Bicycle 2-3 business days Urban Fox
      Bicycle 3-5 business days Private Courier
      Note for bicycle purchases:
      Preparing bicycle could take up within 3-5 business days due to assembly and checking before delivery arrangement. Delivery will be done at Monday-Friday at around 11 a.m. up to 6 p.m.

    3. Store Pick Up
      • Self-collection option is available for all Singapore orders.
      • Please allow 1x24 business hours for us to process your orders.
      • We will contact you once your product is ready for collection at our Rodalink stores.
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  5. Polygon Bike Warranty
    1. Warranty Coverage
      1. Polygon warranty only covers bike frame and non-suspension fork.
      2. Paint and sticker are not covered in this warranty.
      3. Warranty does not cover wear items such as : bearings, bushings, tires, tubes, rims, brake pads, brake and shifter cables-casings-hose, chains, gears, handle grips, bar tapes, and saddles which are subject to varying wear life depending on use, load, weather, road conditions etc. Premature wear or defect will be taken into account in any claim involving a wear item.

    2. Warranty Coverage Period
      1. For bike frame and non-suspension fork : 5 (five) years since the date of purchase or 10 (ten) years since the date of production of the bike, whichever comes first.

    3. Warranty is valid only for:
      1. Bike / frame that is bought from authorized Polygon dealer/shop (proven by official invoice/receipt/warranty card).
      2. Bike / frame that is bought from authorized Polygon online store www.polygonbikes.com (proven by official invoice/receipt/warranty card).
      3. The original owner and is not transferable.
      4. Registered purchase at www.polygonbikes.com or through Polygon authorized dealer/shop.

    4. Warranty may become void if:
      1. The bike that has been modified either non-technically (i.e.: repainted) or technically or both where the modification may impair the original specification and purpose (specification can be seen at www.polygonbikes.com).
        For more information, please contact Polygon authorized dealer / shop or email us at here.
      2. The bike has been ridden with abnormal condition, in a competition and/or commercial activities and/or other purposes where the original purpose of the bike is not met.
      3. There is a damage due to incompetence of not following owner’s manual.
      4. There is a usage of components that do not met technical and safety standards for bike riding (see usage guidelines for each components).
      5. The damage is caused by accident, force majeur, and natural disaster (i.e.: flood, fire, earthquake).
      6. The bike is an ex-prototype or ex-demo bike.

    5. Submitting Warranty Claim Guidelines:
      1. Contact dealer/shop where the bike was originally purchased and describe the issue(s).
      2. Bring the bike to the dealer/shop and present your ID card.
      3. Warranty claims will be forwarded to Polygon Warranty Team with following evidence:
        1. Bike frame number.
        2. Picture(s) of defective part(s).
        3. Picture(s) of the complete bike.
      4. The defective part(s) and bike may need to be sent to Polygon factory when necessary at owner’s cost.
      The final decision of every warranty claim is taken under Polygon discretion.

    6. Warranty for Other Brands
      1. Claim for all non-Polygon brand parts, front suspension forks, and rear suspensions will be handled by each brand warranty policies.
        This part of the warranty statement covers all genuine parts including linkage frame, but does not cover non-Polygon brand parts, suspension fork, and rear suspension. All non-Polygon brand parts, suspension fork, and rear suspension will be handled by following each brand warranty policies.
      2. For further assistance, please contact us at here.

    7. Limitation of Warranty
      1. Unless otherwise provided, the sole remedy under the above warranty, or any implied warranty, is limited to the replacement of defective parts with those of equal or greater value at the sole discretion of Polygon.
      2. This warranty extends from the date of purchase, applies only to the original owner, and is not transferable.
      3. In no event shall Polygon be responsible for any direct, incidental or consequential damages, including, without limitation, damages for personal injury, property damage or economic losses, whether based on contract, warranty, negligence, product liability, or any other theory.
      4. When a warranty case is accepted and processed, the removal, assembly and tuning requirements of any components or frames is borne by the owner. For some country, Import Duty may be charged by Customs authority which become the responsibility of the owner.
      5. Any costs/inconvenience caused by the loss of use of the bicycle/components while the warranty process takes place is not covered by Polygon.

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    1. How to Choose Bike Shoe Size?

      BIKE SHOE TYPE

      You can ride a bike in just about any shoes, but anyone who rides regularly can benefit from shoes designed specifically for bicycling. Compared to typical athletic shoes, bike shoes are designed with stiffer soles to provide more efficient energy transfer as you pedal.

      Road Bike Shoes

      Virtually all road bike shoes offer lightweight construction, smooth outsoles and good ventilation. They are distinguished by their exceptionally stiff soles to facilitate power transfer to your pedals. Road bike shoes are not designed for extended walking due to their lack of traction on the sole and their inability to flex.

      Mountain Bike Shoes

      These shoes have a fairly stiff sole for efficient pedaling, but have enough flex and a rubber-lug outsole to allow good traction for walking on slick or rugged trails. The cleats on mountain bike shoes are typically recessed into the soles, which makes for easier walking. This makes mountain bike shoes a popular choice for more casual road biking, touring and indoor cycling classes as well.

      City Bike Shoes

      City bike shoes are best for urban cycling, recreational cycling and indoor cycling classes. A hybrid between cycling footwear and casual footwear, city bike shoes offer compatibility with clipless pedal systems, but they have rubber outsoles and recessed cleats to allow easy walking.

      Road Bike Shoes Mountain Bike & City Bike Shoes
      Shoe outsole Smooth Lugged
      Shoe sole Very stiff Stiff
      Cleat style Protrudes from sole Recessed into sole
      Pedal style Typically 3-hole Typically 2-hole


      BIKE SHOE SIZING

      Choose bike shoes that fit comfortably from the get-go. Due to their stiff soles, shoes that are not comfortable initially have little chance to break in and become so later. All shoes should allow your toes enough room to wiggle slightly. Your arch should be snug and supported and your heel should not slide up and down.

      Bike shoes are sold in either U.S. or European sizing depending on the manufacturer.


      CHOOSE YOUR CORRECT SIZE :

      Shimano Size Chart

      Fizik Size Chart

      Giro Size Chart

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    2. Bike Sizing

      Each type of bicycle is designed for different terrain and driving characteristics. This will greatly determine your cycling performance and comfort. At least, there are 2 ways to determine a suitable bike for you as below:

      1. Determining the terrain you passed



      2. Determining the bike size based on your height
      .

      A bike size that fits perfectly will enhance the rider’s riding experience. The following sizing charts are created to guide a rider to find the best size that suits them.

      POLYGON SIZE CHART

       




      MARIN SIZE CHART

       


      BICYCLE ANATOMY

       Need more detail information? Please contact us here

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    3. Can I receive a bicycle in assembled form?

      Yes, all the purchased bikes will be delivered in assembled form

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