Return & Refund

Return & Refund - FAQs

  1. Return & Refund Policy

    Products purchased online can be returned with the following terms and conditions:

    1. Contact Rodalink Customer Care by mentioning the order number with picture of the product & detail reason of the return or exchange within 7 days after you receive the product.
    2. Make sure that you meet these requirements for return & exchange:
      • All products are in original conditions, packaging, & tags intact.
      • All products are unworn, unwashed, & unused.
    3. We are happy to assist you to return/exchange your item if you're encountering following circumstances:
      • You’re receiving wrong or damaged/faulty product.
      • The product that you received are not in complete condition
      • The product that you received doesn't match with description.
      • You want to change the size (applicable for shoes only & while stock last)*

      Please be advised that we can't assist to return/exchange your item if these circumstances occur:

      • You're changing your consideration on the item.
      • Product isn't compatible with your bike.
    4. For hygiene reason, jersey, glove, sock, and cycling pants products can’t be returned or exchanged.
    5. If the return/exchange happens because of your request, you may return the product to the chosen store by yourself using any kind of method that you wish. However, if this return/exchange occurs due to some errors on the products received, we will arrange the courier for the collection/exchange and not charging you for the courier fee.
    6. Please allow us 7 days (bike accessories) or 14 days (bike) for exchange after we received your returned product.
    7. Please allow us 14 days for refund after we received your returned product. Refunds will be returned to your original payment method.
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  2. Assembled Bikes in Box Return & Refund Policy

    Assembled Bike in Box Products purchased online can be returned to Rodalink store for a refund or exchange.

    1. Register your request to return/exchange to our Customer Care here with the order number, and attach a photo of the defective item, if any.
    2. A return address will be emailed to you by our Customer Care, upon acceptance of your return request.
    3. Exchange/ Return of your purchase must be made within 14 days from the delivery/ collection date of purchase. The shipping costs will be excluded unless the item is faulty or out of stock situation.
    4. All merchandise must be returned in its original condition (with handlebar & pedal uninstalled) with packaging and tags all intact. If you're not able to return the bike with the box, then the price of box will be charged.
    5. Your return package with trackable status is encouraged. Rodalink will not be responsible for any lost package sent through non-trackable mailing options.
    6. The Returned/ exchanged item will be checked once it has been received. Please allow 14 days from our receipt of your returned package for any refund to be made.
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