Product

Product - FAQs

1. Bike Sizing

   Each type of bicycle is designed for different terrain and driving characteristics. This will greatly determine your cycling performance and comfort. At least, there are 2 ways to determine a suitable bike for you as below:

   1. Determining the terrain you passed

   
   
   2. Determining the bike size based on your height.
   
   A bike size that fits perfectly will enhance the rider’s riding experience. The following sizing charts are created to guide a rider to find the best size that suits them.

   POLYGON SIZE CHART

   MOUNTAIN BIKE W/ WHEEL FIT SIZE SYSTEM

   HEIGHT / cm	152.5-165	162.5-175	172.5-185	182.5-195
   SIZE	S	M	L	XL
   27.5″ (SISKIU D7, SISKIU T, SISKIU N, SYNCLINE C )	✔	✔
   27.5″ (XTRADA)	✔	✔	✔
   29″ (SISKIU D7, SISKIU T, SISKIU N, XTRADA, SYNCLINE C)		✔	✔	✔

   MOUNTAIN BIKE

   HEIGHT / cm	152.5-165	162.5-175	172.5-185	182.5-195
   SIZE	S	M	L	XL
   COLLOSUS,XQUARONE, SISKIU D5, ENTIAT TR, SYNCLINE, COZMIC, PREMIER, CASCADE, RAYZ	✔	✔	✔	✔

   ROAD BIKE

   HEIGHT / cm	150-160	160-170	165-175	170-180	175-185	180-190
   SIZE	XS	S	M	L	XL	XXL
   HELIOS LT	✔	✔	✔	✔	✔	✔
   STRATTOS		✔	✔	✔	✔

   HEIGHT / cm	154-164	162-170	168-176	174-181	180-187	185-195
   SIZE	XS	S	M	L	XL	XXL
   STRATTOS DISC	✔	✔	✔	✔	✔	✔

   GRAVEL / TOURING BIKE

   HEIGHT / cm	150-163	163-175	175-188
   SIZE	S	M	L
   BEND R	✔	✔	✔

   WOMEN’S BIKE

   HEIGHT / cm	145-155	155-165	165-175	170-180
   SIZE	XS	S	M	L
   DIVINE R7		✔	✔	✔
   DIVINE R5	✔	✔	✔
   CLEO 2	✔	✔

   CITY BIKE

   HEIGHT / cm	150-160	160-170	170-180
   SIZE	S	M	L
   SIERRA DELUXE	✔	✔	✔

   HYBRID BIKE

   HEIGHT / cm	150-160	160-170	170-180	180-190
   SIZE	S	M	L	XL
   PATH	✔	✔	✔	✔
   HEIST X	✔	✔	✔

   E-BIKE

   HEIGHT / cm	150-160	160-170	170-180	180-190
   SIZE	S	M	L	XL
   PATH E5 GENT		✔	✔	✔
   PATH E5 LADY	✔	✔

   YOUTH / KIDS BIKE

   HEIGHT / cm	80-110	100-125	120-130	127-142	140-158
   Size	12″	16″	20″	24″	26″
   AGE RECOMMENDATIONS	2-5	4-6	5-8	7-11	>10

   MARIN SIZE CHART

    

   BICYCLE ANATOMY

   

    Need more detail information? Please contact us here

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2. How to Choose Shoes Size?

   BIKE SHOES TYPE

   You can ride a bike in just about any shoes, but anyone who rides regularly can benefit from shoes designed specifically for bicycling. Compared to typical athletic shoes, bike shoes are designed with stiffer soles to provide more efficient energy transfer as you pedal.

   Road Bike Shoes

   Virtually all road bike shoes offer lightweight construction, smooth outsoles, and good ventilation. They are distinguished by their exceptionally stiff soles to facilitate power transfer to your pedals. Road bike shoes are not designed for extended walking due to their lack of traction on the sole and their inability to flex.

   Mountain Bike Shoes

   These shoes have a fairly stiff sole for efficient pedaling, but have enough flex and a rubber-lug outsole to allow good traction for walking on slick or rugged trails. The cleats on mountain bike shoes are typically recessed into the soles, which makes for easier walking. This makes mountain bike shoes a popular choice for more casual road biking, touring, and indoor cycling classes as well.

   City Bike Shoes

   City bike shoes are best for urban cycling, recreational cycling and indoor cycling classes. A hybrid between cycling footwear, and casual footwear, city bike shoes offer compatibility with clipless pedal systems, but they have rubber outsoles and recessed cleats to allow easy walking.

   	Road Bike Shoes	Mountain Bike & City Bike Shoes
   Shoe outsole	Smooth	Lugged
   Shoe sole	Very stiff	Stiff
   Cleat style	Protrudes from sole	Recessed into sole
   Pedal style	Typically 3-hole	Typically 2-hole

   
   BIKE SHOE SIZING

   Choose bike shoes that fit comfortably from the get-go. Due to their stiff soles, shoes that are not comfortable initially have little chance to break in and become so later. All shoes should allow your toes enough room to wiggle slightly. Your arch should be snug and supported and your heel should not slide up and down.

   Bike shoes are sold in either U.S. or European sizing depending on the manufacturer.

   
   CHOOSE YOUR CORRECT SIZE :

   Shimano Size Chart

   

   Fizik Size Chart

   

   Giro Size Chart

   

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3. Polygon Bike Warranty
   1. Warranty Coverage
      1. Polygon warranty only covers bike frame and non-suspension fork.
      2. ENTITY-branded parts and electricity components equipped on E-bike.
      3. Paint and sticker are not covered in this warranty.
      4. Warranty does not cover wear items such as: bearings, bushings, tires, tubes, rims, brake pads, brake and shifter cables-casings-hose, chains, gears, handle grips, bar tapes, and saddles which are subject to varying wear life depending on use, load, weather, road conditions etc.
      (*) Premature wear or defect will be taken into account in any claim involving a wear item.
      
      
   2. Warranty Coverage Period
      1. For bike frame and non-suspension fork:
         

         Coverage	Warranty Period
         Alloy based frame and fork	10 years
         Carbon based frame and fork	5 years
         Steel based frame and fork	5 years
         Dual suspension series frame	5 years
         E-bike frame	5 years
         Trid & Trid ZZ series frame dan fork	2 years

      2. For ENTITY-branded electricity part/component : 2 (two) years since the date of purchase.
         
         
   3. Warranty is valid only for
      1. Bike / frame that is bought from Polygon authorized dealers/shops (proven by official invoice/receipt/warranty card).
      2. Bike / frame that is bought from Polygon authorized online stores Polygon www.polygonbikes.com (proven by official invoice/receipt/warranty card).
      3. The original owner and is not transferable.
      4. Registered purchase at www.polygonbikes.com or through Polygon authorized dealers/shops.
         
         
   4. Warranty may become void if
      1. The bike that has been modified either non-technically (i.e. repainted) or technically or both where the modification may impair the original specification and purpose (specification can be seen at www.polygonbikes.com).
      2. The bike has been ridden with abnormal condition, in a competition and/or commercial activities and/or other purposes where the original purpose of the bike is not met.
      3. There is a damage due to incompetence of not following owner’s manual.
      4. There is a usage of components that do not met technical and safety standards for bike riding (see usage guidelines for each components).
      5. The damage is caused by accident, force majeur, and natural disaster (i.e. flood, fire, earthquake).
      6. The bike is an ex-prototype or ex-demo bike.
      (*) For more information, please contact Polygon authorized dealers/shops or email us at here.
      
      
   5. Submitting Warranty Claim Guidelines
      1. Contact dealer/shop where the bike was originally purchased and describe the issue(s).
      2. Bring the bike to the dealer/shop and present your ID card.
      3. Warranty claims will be forwarded to Polygon Warranty Team with following evidence:
         
         • Bike frame number.
         • Picture(s) of defective part(s).
         • Picture(s) of the complete bike.
      4. The defective part(s) and bike may need to be sent to Polygon factory when necessary at owner’s cost.
      (*) The final decision of every warranty claim is taken under Polygon discretion.
      
      
   6. Warranty for Other Brands
      1. Claim for all non-Polygon brand parts, front suspension forks, and rear suspensions will be handled by each brand warranty policies.
      2. This part of the warranty statement covers all genuine parts including linkage frame, but does not cover non-Polygon brand parts, suspension fork, and rear suspension. All non-Polygon brand parts, suspension fork, and rear suspension will be handled by following each brand warranty policies.
      For further assistance, please contact us at here.
      
      
   7. Limitation of Warranty
      Unless otherwise provided, the sole remedy under the above warranty, or any implied warranty, is limited to the replacement of defective parts with those of equal or greater value at the sole discretion of Polygon.
      
      This warranty extends from the date of purchase, applies only to the original owner, and is not transferable.
      
      In no event shall Polygon be responsible for any direct, incidental or consequential damages, including, without limitation, damages for personal injury, property damage or economic losses, whether based on contract, warranty, negligence, product liability, or any other theory.
      
      When a warranty case is accepted and processed, the removal, assembly and tuning requirements of any components or frames is borne by the owner.
      
      For some country, Import Duty may be charged by Customs authority which become the responsibility of the owner.
      
      Any costs/inconvenience caused by the loss of use of the bicycle/components while the warranty process takes place is not covered by Polygon.
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4. How to find out the right size of bicycle / product?

   You can determine the right size by referring to the size chart column on the product detail page. If you have any difficulties in determining the size of the bicycle / product please contact us by clicking here.

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5. How to find out the product stock availability?

   Products that can be found at Rodalink.com/sg are ready stock at Rodalink stores.

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6. Which Rodalink store has this product?

   Here are the steps to find out at which Rodalink Outlets the product is available:

   1. Search the product you want at search bar.
   2. Select the product variant (if any), then click "Check Store Near You" located under the "Add to Cart" button. You can see which Rodalink stores have stock of these product variants.
   3. If the result is "We can't find products matching the selection", then the product is only available in our warehouse and can only be purchased through www.rodalink.com/sg
   4. If the product you are looking for cannot be found on our website, then you can make pre-order of those products by contacting our team at here.
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7. Can I receive a bicycle in assembled form?

   Yes, all the purchased bikes will be delivered in assembled form

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8. Assembled Bikes in Box

   Is it possible to get free shipping for my bike purchase?
   Is it possible to expedite the bike delivery to my home?

   We have heard your requests! Stay fit with cycling is now faster and more convenient. Rodalink Singapore comes with an Assembled Bikes in Box option for you. Get more benefits by adding these items to your cart.

   So, what is Assembled Bikes in Box?
   Assembled Bikes in Box is an option for bike purchase where you can get your bike in 99% assembled conditions. The only thing left to do is just adjust the handlebar and equip the pedals by yourself. The bike will be sent with an instruction and folding tool - you just need to scan the barcode inside the guide and see the instruction video online. Easy to apply and only take 5 minutes!

   By choosing this bike option, you can get the bike faster (only takes around 3-5 working days) and you will enjoy free shipping of the bike straight to your door. This can be an alternative for you who loves to get your bike as soon as possible.

   What are the differences between 99% Bike and the regular one?

   	Assembled Bikes in Box	Regular
   Form of bike received by customer	Customers will only need to adjust and equip the handlebar and the pedals by following instructions provided.	Customers will receive the bike in full-assembly, ready to ride.
   Free Shipping worth $25	Yes	No
   Processing time	3-5 days	More than 3-5 days
   Next day delivery option	Available For Terms & Conditions, click here.	Not available

   
   How can I know if the bike that I am interested in is available in the Assembled Bikes In Box option?

   Simply find a bike picture with “Assembled Bikes” mark, choose the bike variant that you want and check out! Enjoy the benefits of purchasing the bike.

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9. If purchase a bike from Rodalink.com, should we get free service?

   Yes, you're eligible to get 1 x free fine-tuning within the first 3 months from the date of purchase.

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