Product

Product - FAQs

  1. Bike Sizing

    Each type of bicycle is designed for different terrain and driving characteristics. This will greatly determine your cycling performance and comfort. At least, there are 2 ways to determine a suitable bike for you as below:

    1. Determining the terrain you passed

    Determining the terrain you passed

    2. Determining the bike size based on your height
    .

    A bike size that fits perfectly will enhance the rider’s riding experience. The following sizing charts are created to guide a rider to find the best size that suits them.

    POLYGON SIZE CHART

    MTB FULL SUSPENSION

    MTB FULL SUSPENSION S M L XL
    Height(cm) 152.5-165 162.5-175 172.5-185 182.5-195
    27" ( SISKIU N9, SISKIU T8, SISKIU T7,
    SISKIU D7, SISKIU D6)
       
    29" ( SISKIU N9, SISKIU T8, SISKIU T7,
    SISKIU D7, SISKIU D6)
     
    SISKIU D5  
    RAYZ 3, RAYZ 1      

    MTB HARDTAIL

    MTB HARDTAIL S M L XL
    Height(cm) 152.5-165 162.5-175 172.5-185 182.5-195
    27" (SYNCLINE C5, SYNCLINE C3,
    SYNCLINE C2, XTRADA 7,
    XTRADA 6, XTRADA 5)
       
    29" (SYNCLINE C5, SYNCLINE C3 ,
    SYNCLINE C2, XTRADA 7,
    XTRADA 6, XTRADA 5)
     
    PREMIER 5, PREMIER 4  
    CASCADE 4,  
    CASCADE 3    
    CASCADE 2      

    DIRT JUMP

    DIRT JUMP ALL
    Height(cm) 170-185
    TRID ZZ
    TRID

    BMX

    BMX ALL
    Height(cm) 127-142
    RAZOR, RUDGE 3, ROGUE

    ROAD

    ROAD XXS XS S M L XL XXL
    Height(cm) 144-154 154-164 162-170 168-176 174-181 180-187 185-195
    HELIOS A9X, HELIOS A8X,
    HELIOS A8, HELIOS A7X, HELIOS A7
       
    STRATTOS S8D, STRATTOS S7D
    STRATTOS S5D, STRATTOS S5,
    STRATTOS S4, STRATTOS S3,
    STRATTOS S2
       

    GRAVEL

    ADVENTURE S M L XL
    Height(cm) 150-163 163-175 175-188 188-195
    PATH X4, PATH X5
    BEND R5, BEND R2  

    HYBRID

    HYBRID S M L XL
    Height(cm) 150-160 160-170 170-180 180-190
    HEIST X7, HEIST X5, HEIST X2

    URBAN

    URBAN S M L XL ALL
    Height(cm) 150-160 160-170 170-180 180-190 VARIED
    PATH 3, PATH 2  
    SIERRA DELUXE GENT/LADY      
    ZENITH ACTIVE I3, ZENITH TOWN I3      
    URBANO 5, URABNO 3        
    IMPRESSION AX FRONT        
    IMPRESSION AX REAR        
    OOSTEN 26        
    OOSTEN 700        
    LOVINA 26        
    CLAIRE 24        
    COASTAL        
    ZETA 2        

    E-BIKE

    E-BIKE S M L XL ALL
    Height(cm) 155-165 165-175 175-185 185-195 150-170
    MT BROMO N8, MT BROMO N7  
    KALOSI MILES  
    PATH E5 LADY      
    PATH E5 GENT    
    GILI VELO, GILI FITTE        
    KALOSI LANES EVO HIGH STEP    
    KALOSI LANES EVO MID STEP      

    JUNIOR

    JUNIOR ALL
    Model Height(cm)
    RAPID 24, RELIC 24, XTRADA 24 127 - 142
    RAPID 20, RELIC 20, MAZE 20, XTRADA 20 120 - 130
    CROSSER 16, ALICE 16, CHAMP 100 - 125
    CROSSER 12, ALICE 12 80-110

    MARIN SIZE CHART

     MARIN SIZE CHART

    BICYCLE ANATOMY

    BICYCLE ANATOMY

     Need more detail information? Please contact us here

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  2. How to Choose Shoes Size?

    BIKE SHOES TYPE

    You can ride a bike in just about any shoes, but anyone who rides regularly can benefit from shoes designed specifically for bicycling. Compared to typical athletic shoes, bike shoes are designed with stiffer soles to provide more efficient energy transfer as you pedal.

    Road Bike Shoes

    Virtually all road bike shoes offer lightweight construction, smooth outsoles, and good ventilation. They are distinguished by their exceptionally stiff soles to facilitate power transfer to your pedals. Road bike shoes are not designed for extended walking due to their lack of traction on the sole and their inability to flex.

    Mountain Bike Shoes

    These shoes have a fairly stiff sole for efficient pedaling, but have enough flex and a rubber-lug outsole to allow good traction for walking on slick or rugged trails. The cleats on mountain bike shoes are typically recessed into the soles, which makes for easier walking. This makes mountain bike shoes a popular choice for more casual road biking, touring, and indoor cycling classes as well.

    City Bike Shoes

    City bike shoes are best for urban cycling, recreational cycling and indoor cycling classes. A hybrid between cycling footwear, and casual footwear, city bike shoes offer compatibility with clipless pedal systems, but they have rubber outsoles and recessed cleats to allow easy walking.

    Road Bike Shoes Mountain Bike & City Bike Shoes
    Shoe outsole Smooth Lugged
    Shoe sole Very stiff Stiff
    Cleat style Protrudes from sole Recessed into sole
    Pedal style Typically 3-hole Typically 2-hole


    BIKE SHOE SIZING

    Choose bike shoes that fit comfortably from the get-go. Due to their stiff soles, shoes that are not comfortable initially have little chance to break in and become so later. All shoes should allow your toes enough room to wiggle slightly. Your arch should be snug and supported and your heel should not slide up and down.

    Bike shoes are sold in either U.S. or European sizing depending on the manufacturer.


    CHOOSE YOUR CORRECT SIZE :

    Shimano Size Chart

    Fizik Size Chart

    Giro Size Chart

    Read more
  3. Polygon Bike Warranty
    1. Warranty Coverage
      1. Polygon warranty only covers bike frame and non-suspension fork.
      2. ENTITY-branded parts and electricity components equipped on E-bike.
      3. Paint and sticker are not covered in this warranty.
      4. Warranty does not cover wear items such as: bearings, bushings, tires, tubes, rims, brake pads, brake and shifter cables-casings-hose, chains, gears, handle grips, bar tapes, and saddles which are subject to varying wear life depending on use, load, weather, road conditions etc.
      (*) Premature wear or defect will be taken into account in any claim involving a wear item.

    2. Warranty Coverage Period
      1. For bike frame and non-suspension fork:
        Coverage Warranty Period
        Alloy based frame and fork 10 years
        Carbon based frame and fork 5 years
        Steel based frame and fork 5 years
        Dual suspension series frame 5 years
        E-bike frame 5 years
        Trid & Trid ZZ series frame dan fork 2 years
      2. For ENTITY-branded electricity part/component : 2 (two) years since the date of purchase.

    3. Warranty is valid only for
      1. Bike / frame that is bought from Polygon authorized dealers/shops (proven by official invoice/receipt/warranty card).
      2. Bike / frame that is bought from Polygon authorized online stores Polygon www.polygonbikes.com (proven by official invoice/receipt/warranty card).
      3. The original owner and is not transferable.
      4. Registered purchase at www.polygonbikes.com or through Polygon authorized dealers/shops.

    4. Warranty may become void if
      1. The bike that has been modified either non-technically (i.e. repainted) or technically or both where the modification may impair the original specification and purpose (specification can be seen at www.polygonbikes.com).
      2. The bike has been ridden with abnormal condition, in a competition and/or commercial activities and/or other purposes where the original purpose of the bike is not met.
      3. There is a damage due to incompetence of not following owner’s manual.
      4. There is a usage of components that do not met technical and safety standards for bike riding (see usage guidelines for each components).
      5. The damage is caused by accident, force majeur, and natural disaster (i.e. flood, fire, earthquake).
      6. The bike is an ex-prototype or ex-demo bike.
      (*) For more information, please contact Polygon authorized dealers/shops or email us at here.

    5. Submitting Warranty Claim Guidelines
      1. Contact dealer/shop where the bike was originally purchased and describe the issue(s).
      2. Bring the bike to the dealer/shop and present your ID card.
      3. Warranty claims will be forwarded to Polygon Warranty Team with following evidence:
        • Bike frame number.
        • Picture(s) of defective part(s).
        • Picture(s) of the complete bike.
      4. The defective part(s) and bike may need to be sent to Polygon factory when necessary at owner’s cost.
      (*) The final decision of every warranty claim is taken under Polygon discretion.

    6. Warranty for Other Brands
      1. Claim for all non-Polygon brand parts, front suspension forks, and rear suspensions will be handled by each brand warranty policies.
      2. This part of the warranty statement covers all genuine parts including linkage frame, but does not cover non-Polygon brand parts, suspension fork, and rear suspension. All non-Polygon brand parts, suspension fork, and rear suspension will be handled by following each brand warranty policies.
      For further assistance, please contact us at here.

    7. Limitation of Warranty
      Unless otherwise provided, the sole remedy under the above warranty, or any implied warranty, is limited to the replacement of defective parts with those of equal or greater value at the sole discretion of Polygon.

      This warranty extends from the date of purchase, applies only to the original owner, and is not transferable.

      In no event shall Polygon be responsible for any direct, incidental or consequential damages, including, without limitation, damages for personal injury, property damage or economic losses, whether based on contract, warranty, negligence, product liability, or any other theory.

      When a warranty case is accepted and processed, the removal, assembly and tuning requirements of any components or frames is borne by the owner.

      For some country, Import Duty may be charged by Customs authority which become the responsibility of the owner.

      Any costs/inconvenience caused by the loss of use of the bicycle/components while the warranty process takes place is not covered by Polygon.
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  4. Marin Bike Warranty
    1. Warranty Coverage Period
      Coverage Warranty Period
      Carbon Fiber Frames and Forks 5 years
      Rigid Frames and Forks Lifetime
      Full Suspension Frames 5 years

      Note: The frame-fork warranty period is valid from the date of purchase.

      1. Warranty Coverage
        1. Marin warranty only covers bike frame and non-suspension fork.
        2. The complete bicycle is warranted for one year (from the date of purchase), including all original parts on the bicycle except tires, tubes, chains and other wear & tear items. Paint and decals are covered under this warranty.
           
      2. Warranty is valid only for
        1. Bike/frame that is bought from Marin authorized dealers/shops (proven by official invoice/receipt/warranty card).
        2. The warranty is only valid for the original owner and is not transferable.
        3. Registered purchase at www.marinbikes.com or through Marin authorized dealers/shops.
           
      3. Warranty may become void if
        1. Bikes that have been modified/improved non-technically such as (repaint etc.) or technical modifications/improvements such as (addition/reduction of structures and parts on the bikes) which are not recommended/incompatible, maintenance – improper use, and involved in an accident.
        2. Bike/frame is purchased second-hand or in not-new condition without the original packaging.
        3. The frame number or other identification (such as decals) have been altered, defaced or removed.
        4. Damage occurring during delivery of the products (such claims must be presented directly to the delivery party).
        5. The warranty does not apply if the original decal / sticker is modified / removed.
        6. The bike is an ex-prototype or ex-demo bike.
           
      4. Submitting Warranty Claim Guidelines
        1. Contact the dealer/shop where the bike was originally purchased and describe the issue(s).
        2. Bring the bike to the dealer/shop and present your ID card.
        3. Warranty claims will be forwarded to Marin Warranty Team with following evidence:
          • Bike frame number.
          • Picture(s) of defective part(s).
          • Picture(s) of the complete bike.
        4. The defective part(s) and bike may need to be sent to Marin distributor when necessary at owner’s cost
        (*) The final decision of every warranty claim is taken under Marin discretion.
         
      5. Limitation of Warranty
        1. Parts/components/spare parts/wear & tear out on the bike are not covered by the warranty.
        2. Claims for all non-Marin brand parts will be handled by each brand warranty policies. 
      Read more
    2. How to find out the right size of bicycle / product?

      You can determine the right size by referring to the size chart column on the product detail page. If you have any difficulties in determining the size of the bicycle / product please contact us by clicking here.

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    3. How to find out the product stock availability?

      Products that can be found at Rodalink.com/sg are ready stock at Rodalink stores.

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    4. Which Rodalink store has this product?

      Here are the steps to find out at which Rodalink Outlets the product is available:

      1. Search the product you want at search bar.
      2. Select the product variant (if any), then click "Check Store Near You" located under the "Add to Cart" button. You can see which Rodalink stores have stock of these product variants.
      3. If the result is "We can't find products matching the selection", then the product is only available in our warehouse and can only be purchased through www.rodalink.com/sg
      4. If the product you are looking for cannot be found on our website, then you can make pre-order of those products by contacting our team at here.
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    5. Can I receive a bicycle in assembled form?

      Yes, all the purchased bikes will be delivered in assembled form

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    6. If purchase a bike from Rodalink.com, should we get free service?

      Yes, you're eligible to get 1 x free fine-tuning within the first 3 months from the date of purchase and only valid for the original owner and is not transferable.

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