Pre-Order

Pre-Order - FAQs

  1. How if I can't find the product I'm looking for?

    If you are looking for a bike but it is not available on the Rodalink website, you may enquire for the bike availability along with the detailed information (type, size, color, quantity and photos if any) here.

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  2. The kind of product that can be pre-ordered

    At this moment we're serving pre-orders for the bicycles only and we haven't received pre-orders for spareparts, apparels and accessories for a while. However there will be possible that someday we will run a pre-order for those product.

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  3. Pre-order Terms & Conditions

    Below is the pre-order terms and conditions:

    1. Our Customer Care has been confirmed that the bike you're looking for can be pre-ordered.
    2. Placing a full payment of the pre-order product.
    3. The average waiting time is between 4-6 weeks from the date of a completed pre-order submission depending on the product availability.
    4. Pre-order cannot be cancelled or refunded unless the product is unavailable or defective.

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  4. The waiting time for having pre-order

    Pre-order waiting time is between 4-6 weeks from the date of a completed pre-order submission depending on the product availability.

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  5. Online pre-order steps

    Below is the steps for having pre-order:

    1. Online Pre-order:
      1. After our Customer Care confirmed that the bike you're looking for can be pre-ordered, then you need to complete the data below:
        • Full name :
        • Phone number :
        • Chosen store to pick up your bike :
        • Bike and its specification :
      2. You will receive a payment invoice in a separate email. Kindly complete the payment via Paypal or Credit Card.
      3. If the product is available, our team will send an email notification to you.

    2. Store Pre-order:
      1. After our Customer Care confirmed that the bike you're looking for can be pre-ordered, then you need to complete the data below:
        • Full name :
        • Phone number :
        • Chosen store to pick up your bike :
        • You arrival at store to make a payment :
        • Bike and its specification :
      2. You need to make a payment directly to the store. Payment can be made via Visa & Master Card, OCBC, DBS, UOB and POSB.
      3. If the product is available, our team will call or send you an email notification.

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