Return & Refund Policy

Question

Accepted Answer

We're happy to help with returns or exchanges if your purchase arrives *defective or damaged. See our product return terms for details:

What Criteria Can We Meet and Cannot Meet for Returning or Receiving A Refund?

What Are the Requirements for Returning and Receiving A Refund?

*All products are in original conditions, packaging, tags intact, unworn, unwashed, & unused.
You are required to create an unboxing video after receiving the product (from the beginning of opening the package without stopping/pausing the video).
Without an unboxing video, product complaints will not be processed.
You’re receiving wrong or damaged/faulty product, doesn't match with description, or not in complete condition.
You want to change the size (applicable for shoes, helmet, jersey, and glove only & while stock last)* The customer is required to pay the delivery cost to the warehouse, then Rodalink will bear the cost from the warehouse to customer's address.
Balance top-up is required for product replacement with higher price, while the remaining credit for a lower price can be converted to another product of your choice.

What Circumstances That We Can’t Assist to Return/Exchange and Receiving A Refund Your Item?

You're changing your consideration on the item.
Product that isn't compatible with your bike are non-returnable, but we're happy to exchange them, except tire and tube.
The product has already been exchanged once.
All Nutrition products are non-exchangeable.

How Can I Return an Item I Purchased?

Contact Rodalink Customer Care by mentioning the order number with picture of the product & detail reason of the return or exchange within 7 days after you receive the product.

When Do I Receive the Return, Exchange, or Refund of The Product I Purchased?

Please allow us 7 days (bike accessories only) for exchange after we received your returned product.
Please allow us 14 days for refund after we received your returned product. Refunds will be returned to your original payment method.

Return & Refund