Update Notice during Covid-19

Created by rodalink rodalink Apr 13, 2020 11:18:31 AM Published in Update Notice during Covid-19 5147 Views.

During this Covid-19 Circuit Breaker situation Rodalink will keep serving your needs with some service changes as we already prepared the system aligned with the Circuit Breaker Measure that the government announced to keep you safe during the visit to Rodalink stores.Below are the details:

  1. All Rodalink Stores still open for only bike basic service and maintenance with the following opening hours:
    1. Monday-Saturday at 11 AM till 6 PM
    2. Sunday at 11 AM till 4 PM
  2. Prevention measure at Rodalink Stores during the circuit breaker period:
    1. All staffs will wear reusable mask all times & monitor the temperature twice a day

    2. Increase the frequency of cleaning and disinfection at stores
    3. Physical distancing with mark the floor within 1 meter apart for queuing
    4. Limitation the number of customer inside the store
    5. Customer need to press the door bell if customer want to go inside the store

    6. Customers will undergo temperature screening and submit health declaration. Anyone with a temperature above 37.4C will not be allowed to enter the store.

    7. Sanitizer will be provided before entry and at cashier counter

    8. Customer need to leave the bicycle at store for repair and maintenance. Staff will call customer once the bicycle ready for collection.
  3. All purchases can only be done via Rodalink online with expect delayed delivery time and store pick up option is temporarily unavailable. Below is the detail delivery process during Covid-19 Circuit Breaker:
    1. Non-Bike will be delivered within 3-6 business since your order made
    2. Bike will be delivered within 5-8 business days due to we need to do an assembly and physical checking first to ensure the bike we delivered is in a good condition. There is 2 bike delivery option on Tuesday and Friday at around 3 PM till 5 PM every week
  4. The refund process will take longer process time up to 2 weeks till 1 month

Rodalink will continue to improve on the health and safety measurement in accordance with the Ministry of Health guidelines at all of our stores and stockrooms with mandatory temperature checks twice a days and safe distancing measures in place. Therefore, don't hesitate to visit Rodalink store because we are here to make sure you have a great ride everyday!"

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