Terms & Conditions

Created by Andry Kristianto Mar 06, 2020 06:14:58 AM Published in About Rodalink 845 Views.

Every user must read, understand, accept and agree to all the terms and conditions in this agreement before using the application and / or accepting the content contained in it. By accessing or using Rodalink.com/sg site, the user is considered to have understood and agreed to all contents in the terms and conditions below. Terms and conditions can be changed or updated at any time without prior notice. Changes to the terms and conditions will take effect immediately after they are posted on the Rodalink.com/sg site. If users object to the terms and conditions that we have proposed in this agreement, we recommend you not to use this site.

  1. Site Usage Terms
    When visiting and using the Rodalink.com/sg site, including every feature and service, each user is required to comply with the following Site User provisions:
    1. Users who are at least 18 years old, have been married, or have legally recognized requirements are included in the category of adults users / apart from the Law on Child Protection.
    2. This site is only permitted for shopping and access information related to this site facilities.
    3. Users are not permitted to reproduce, distribute, display, sell, rent, transmit, make derivative works, translate, modify, reverse engineer, disassemble, decompile or exploit the Rodalink.com/sg site.
    4. Users are not permitted to load and publish these following contents:
      • Infringes copyright, trademark, service mark, trade secret, or other ownership rights.
      • Threatening, obscene, indecent, pornographic or can lead to all obligations of Singapore civil or criminal law or international law.
      • Contains bugs, viruses, worms, trap doors, Trojan horses or other malicious code and properties.

  2. Intelectual Property Right
    When visiting and using the Rodalink.com/sg site, including every feature and service, each user is required to comply with the following Site User provisions:
    1. We are the sole official owner or legal holder of all rights to the Rodalink.com/sg website and its contents. All intellectual property and rights to this website remain with us and are protected by applicable law.
    2. The website, name and associated logo are trademarks registered with legal entities and protected by copyright. It is strictly forbidden to use, change or install the brands mentioned above.
      If there is any part of the Terms violates the law, that part will be deleted and the remaining parts will remain in full effect.

  3. Links
    This site may contain internet links to other sites owned and operated by third parties. You need to know that we are not responsible for the operation or content located on the site.

  4. Transactions
    1. Prices listed on the website Rodalink.com/sg do not include shipping costs, fleet rates or courier costs.
    2. For online purchases, product shipping will be processed after payment is received by a bank account in the name of RODALINK (S) PTE LTD The shipping time is adjusted to the destination service area. For shipments that use expeditions, we work with the courier services.
    3. Each bicycle product purchased from Rodalink.com/sg has a warranty with applicable terms and conditions. Please click on the product warranty for more information.
    4. Items that have been purchased cannot be returned or exchanged with other items unless there is a prior agreement or damage before use in accordance with warranty regulations.
    5. Every effort has been made to ensure the accuracy of all information contained. RODALINK (S) PTE LTD does not guarantee with all the accuracy of the data, including product specifications and editorial that are subject to change without prior notice.
    6. If during the warranty period, damage occurs to the goods, please contact us via email to here.

    1. Price
      If in certain circumstances, there is a wrong price or information about a particular product caused by typing errors (Typo), Rodalink.com/sg has the right to refuse or cancel orders that use the wrong price, including orders that have been paid. If the order has been paid by Credit Card, and your credit card has been charged for the purchase, then we will refund according to the amount paid.

    2. Product Description
      Rodalink.com/sg always strives to provide product descriptions as accurately as possible. But we cannot 100% guarantee that all descriptions or content contained on the website are accurate, complete, up to date, or error free.

    3. Membership
      1. Become a Registered User, hereinafter referred to as "Member Rodalink.com/sg", it is free of charge.
      2. By choosing to create an account as a member of the site Rodalink.com/sg, member Rodalink.com/sg will create an account name and password when completing the registration process.
      3. Member Rodalink.com/sg is responsible for maintaining the confidentiality and security of account names and passwords and Registered Users are fully responsible for all activities in the name of Registered User accounts.
      4. Member Rodalink.com/sg agrees to:
        • Immediately notify us of any allegations of unauthorized / valid use in the name of your Member account.
        • Ensure that Member Rodalink.com/sg logs out of the account at the end of every activity on the Rodalink.com/sg site to avoid possible misuse of the relevant account.
      5. We have the full right to limit, block or terminate the services of an account, prohibit access to the Rodalink.com/sg site and content, services, and slow down or delete hosted content, and take legal steps to safe Rodalink.com/sg Members or other users. If we consider Members of Rodalink.com/sg or other users to violate applicable laws, infringe intellectual property rights of related parties, or commit an infringement that violates the things stated in this Agreement.
      6. Rodalink.com/sg members are not permitted to sell, attempt to sell, offer to sell, give, surrender or otherwise transfer accounts, user identities or passwords to third parties without our knowledge and prior written approval. We may suspend or terminate the Rodalink.com/sg Member Account or the account of the party receiving transfer from the Rodalink.com/sg Member who is sold, offered for sale, given, delivered or transferred in violation of the provisions in this Article. If with our limited ability to identify this violation, all consequences and risks are the responsibility of the diverting Member Rodalink.com/sg.

      1. Customer Care
        When visiting and using the Rodalink.com/sg site, including every feature and service, each user is required to comply with the following Site User provisions:
        1. Contact us
          For getting further information you can contact us at here.
        2. Shipping Option
          Currently, Rodalink has 2 shipping methods, namely "Store Pick Up" (if the stock is available at the store) and "Home Delivery". The shipping cost of the “Store Pick up” option is free. Meanwhile, for  "Home Delivery" option, Rodalink is currently using the services of the third party, those are Urban Fox & Lalamove and the shipping cost is listed as below:
          Total Purchases Shipping Cost Shipping Option
          Total purchase value below $100 $5.00 Urban Fox
          Total purchase value above  $100 $10.00 Urban Fox
          Child seat & bike trainer $10.00 Urban Fox
          Bike purchases $25.00 Lalamove
          • Delivery times may vary depending on its product as below:
            • Non-bicycle & frame normally takes around 2-3 business days, but during this Phase 2 of Circuit Breaker the delivery process takes longer within 3-6 business days.
            • Bicycle takes 3-5 business days, but during this Phase 2 of Circuit Breaker the delivery may take longer up to 2 weeks.
          • For cities that are not available in our database, please contact our customer care at here.
        3. Payment Method
          At present, payments can be made in two ways, namely:
          • A credit card with a VISA or MASTERCARD logo that has been equipped with a fraud detection system so that the comfort and security of your credit card is guaranteed.
          • Transfers to RODALINK (S) PTE LTD account as a web-store service provider.
          1. Payment Steps via Credit Card:
            • When you click on order button with VISA MasterCard payment method, you will be redirect to OCBC Bank payment website.
            • One Time Password(OTP) will automatically be sent to your registered mobile phone number with the bank.
            • Once you have entered the OTP, you can proceed to complete your online transaction.
            • Enter the name based on the card.
            • Enter the number on the card.
            • Click card type (Visa or Master Card).
            • Enter expired card.
            • Enter card issued country.
            • Click pay.
          2. OCBC Credit Card Installments
            The requirements for installments payment:
            • 0% Interest-Free Instalment Payment Plan requires a minimum purchase of SGD500.
            • Interest-Free Instalment payments up to 6 months for OCBC credit card holder only.
            • Upon the purchase, you agree and authorise.
            • Instalment shall be billed to your Card Account every month by OCBC Bank, starting from the month of or after your Instalment Purchase.
            Steps for installments payment:
            • Click OCBC Credit Card Installments
            • Enter name on card
            • Enter Card number
            • Enter card type (Visa or Master card)
            • Enter expired card
            • Enter card issued country
            • Click pay
          3. Alipay & WeChatPay
            • You need AliPay or Wechat account.
            • Payment can be go through AliPay or WeChat app.
            • When you click on order button with AliPay or WeChat Pay payment method, you will be redirect to FOMOPAY payment website. QR code will be shown in the website. Just scan the QR code with your AliPay or WeChat app.
          4. Ordering Procedure
            • Login or Register first on Rodalink.com/sg
            • Open the website and search for available products, click on the image.
            • Select the size / color.
            • Click add to cart.
            • Click Check Shopping Cart to see the costs you buy.
            • Click the Shipping Method you want (Home Delivery/ Store Pick Up).
            • Delete the product in shopping cart if you don't want to.
            • Make sure the product you want is in your shopping cart and click Proceed to Checkout.
            • Fill the Shipping Address, choose Payment Method and click Place Order.
          1. Product Return Procedure
            1. Direct return to factory:
            2. Singapore Rodalink factory (13 Kaki Bukit Road 1 Eunos Technolik #03-05 Singapore)
            3. Items that can be returned have the following provisions:
              • Register your request to return/exchange with our Customer Care Centre at here with the order number, and attach a photo of the defective item, if any.
              • A return address will be emailed to you by our Customer Care, upon acceptance of your return request.
              • Exchange/ Return of your purchase must be made within 14 days from the delivery/ collection date of purchase. The shipping costs will be excluded unless the item is faulty or out of stock situation.
              • All merchandise must be returned in its original condition with packaging and tags all intact.
              • Your return package with trackable status is encouraged. Rodalink will not be responsible for any lost package sent through non-trackable mailing options.
              • The Returned/ exchanged item will be checked once it has been received. Please allow 14 days from our receipt of your returned package for any refund to be made.
              • Exchanged items will be sent out within 7 days from our receipt of your package.
              • Should the product be out-of-stock, Rodalink will proceed with a cash refund accordingly.
            4. For other matters regarding the returns and refund system that have not been regulated above, please contact our customer care at here.
          2. Guarantee
            1. Frame Guarantee
            2. 5 year frame warranty after the date of purchase / receipt of products. All merchandise must be returned in its original condition with packaging and tags all intact or will be charged with service cost. This warranty card is valid if the frame number on the bicycle is not defective / not replaced. The warranty does not applicable if:
              • Surface defects such as paint, rust, or less glossy paint etc.
              • Normal damage due to the bicycle usage (rubber brake wear, tire leaks etc.)
              • Damage due to improper use or accident.
              • Bicycles that have been sold to other people.
              • Bicycles that are used commercially, for example for rent.
              • Bicycles that are not properly maintained.
              For damage guaranteed by Rodalink as above, will be replaced / repaired with the same type / approach. Rodalink's decisions on material and quality matters are final for purchase and cannot be debated.
            3. 1 x free fine tuning for the first 3 months from the date of purchase.
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