Shipping Overview

Created by Andry Kristianto Mar 23, 2020 06:51:17 AM Published in Shipping 2548 Views.
  1. Shipping Terms & Conditions
    1. Products shipment is based on product stock availability. 
    2. Every product shipment always includes an invoice that will be sent by email.
    3. Rodalink uses the services of a third party (courier) for shipping the products.
    4. Several products in one purchase could be sent separately from several Rodalink stores depending on stock availability.
       
  2. Bicycle & Non-Bicycle Shipping
    For bicycles sent using Lalamove while non-bicycle and frame sent using Urban Fox. The estimated shipping time described as follows:
    Category Shipping Courier
    Non-Bicycle 3-6 business days Urban Fox
    Bicycle Up to 2 weeks Lalamove
    Assembled Bike In Box  - 3-6 business days
    - Next day delivery
    Lalamove
    Note:
    For bicycle purchases

    Preparing a bicycle could take up within 5-8 business days due to assembly and checking before the delivery arrangement. Delivery will be done every Wednesday and Friday at 4 PM to 6 PM. 

    Next day delivery - exclusive for Assembled Bike In Box Purchase
    For all orders that placed in a day, they will be delivered on the next business day (Monday-Friday 3-6PM). Exception applies for orders that placed between Friday-Sunday. They will be delivered on Monday 3-6PM. For Terms & Conditions, click here.
     
  3. Store Pick Up
    You can now Click & Collect your order by using our “Store Pick Up” service. The service is now available for all products (except bikes) as long as it’s available in store.
    1. What Happens After I Choose This Method?
      You will receive emails with the details of your order. Once your order is ready to be collected, you will receive an email notification.
    2. How Do I Collect My Order?
      To collect your order, simply meet one of our team at the store for assistance. Do bring along your ID and email notification to collect your order.
    3. How Long Do I Have To Collect My Order?
      Please collect your orders within 7 days of receiving email notification.
    4. What Happens If I Unable To Collect My Order Within 7 Days?
      Your order will be cancelled and will be refunded to your account.
    5. Can I Return My Product As Well When Using Store Pick Up Service?
      Yes, you can. Please check our Return and Refund terms accordingly.
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