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How Do I Calculate My Points if A Return or Refund Happens?
If there's any return and refund for transaction that was using point redemption, the points redeemed will be returned by the number of points used (maximum value of the product price) and if there's any balance left then it will be returned with funds (cash) through the initial payment method.
Ilustration If There's Returned or Refunded Products:
| Point Information Before Purchase | ||||
| Initial Point | 530 points | 530 points | ||
| Point conversion to SGD | $ 10,6 | $ 10,6 | ||
| Refund <= Point | Refund > Point | |||
| Order | ||||
| Product | Lamp | Bottle | Lamp | Bottle |
| Price | $ 10 | $ 5 | $ 10 | $ 5 |
| Subtotal | $ 15 | $ 15 | ||
| Redeemable Point to SGD | - $ 7 | - $ 7 | ||
| Redeemable Point Conversion | 350 Points | 350 Points | ||
| Remaining Payment | $ 8 | $ 8 | ||
| Refund Information | ||||
| Returned & Refunded Product | - | $ 5 | $ 10 | - |
| Returned Point | $ 5 | $7 | ||
| Returned Point Conversion | 250 Points | 350 Points | ||
| Returned Fund (Cash) | - | $3 | ||
| Point Earning Before Refund | 8 Points | 8 Points | ||
| Point Reduction After Refund | 8-2 = 6 Points | 8-5 = 3 Points | ||
| Final Point | 530-350+250+6 = 436 Points | 530-350+350+3 = 533 Points | ||
| *Redeemable Point | = | Multiply of $1 (50 Points) with a maximum discount of 50% of your total purchase. |
| *Prorate Discount | = | (Qty x Product price) / Purchase subtotal x discount |
| Prorate Discount of Lamp | = | (1 x $10) / $15 x $7 = $4.67 |
| Prorate Discount of Bottle | = | (1 x $ 5) / $ 15 x $ 7 = $ 2.33 |
| *Purchase Point Reduction | = | Product price x Prorate Discount |
| Point Reduction for Lamp Purchases | = | $ 10 - $ 4.67 = $ 5.33 = 5 Points |
| Point Reduction for Bottle Purchases | = | $ 5 - $ 2.33 = $ 2.67 = 2 Points |
| *Point Earning | = | Payment / 1 point for every $1 = A Result |
| A Result – Purchase Point Reduction = B Result | ||
| *Refund Illustration =< Point | = | $ 8 / $ 1 = 8 points |
| 8 Points – 2 Points = 6 Points | ||
| *Refund Illustration > Point | = | $ 8 / $ 1 = 8 points |
| 8 Points – 5 Points = 3 Points |
https://www.rodalink.com/sg/faq/question/ajax/faq_id/149/
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