Delivery Overview

Created by Andry Kristianto Mar 23, 2020 06:51:17 AM Published in Delivery 5371 Views.
  1. Delivery Terms & Conditions
    1. Products Delivery is based on product stock availability.
    2. Every product Delivery always includes an invoice that will be sent by email.
    3. Rodalink uses the services of a third party (courier) for delivery the products.
    4. Several products in one purchase could be sent separately from several Rodalink stores depending on stock availability.
  2. Bicycle & Non-Bicycle Delivery
    For bicycles sent using Delver while non-bicycle and frame sent using Urban Fox. The estimated delivery time described as follows:
    Category Delivery Courier
    Non-Bicycle 2-5 business days Urban Fox
    Bicycle 4-7 business days Delver
    For bicycle purchases

    The process will take around 4-7 business days due to assembly and checking before the delivery arrangement. Delivery can be done on any day once the bike is ready to be delivered. The customer support will send you a prior email notification to inform the delivery schedule.
  3. Store Pick Up
    You can now Click & Collect your order by using our “Store Pick Up” service. The service is now available for all products (except bikes) as long as it’s available in store.
    1. What Happens After I Choose This Method?
      You will receive emails with the details of your order. Once your order is ready to be collected, you will receive an email notification.
    2. How Do I Collect My Order?
      To collect your order, simply meet one of our team at the store for assistance. Do bring along your ID and email notification to collect your order.
    3. How Long Do I Have To Collect My Order?
      Please collect your orders within 7 days of receiving email notification.
    4. What Happens If I Unable To Collect My Order Within 7 Days?
      Your order will be cancelled and will be refunded to your account.
    5. Can I Return My Product As Well When Using Store Pick Up Service?
      Yes, you can. Please check our Return and Refund terms accordingly.
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