Shipping

Shipping - FAQs

  1. Shipping method at Rodalink.com

    Currently, Rodalink has 2 shipping methods, namely "Store Pick Up" (if the stock is available at the store) and "Home Delivery". The shipping cost of the “Store Pick up” option is free. Meanwhile, for the "Home Delivery" option, Rodalink is currently using the services of the third parties, those are Urban Fox & Lalamove and the shipping cost is listed as below:

    Total Purchases Shipping Cost Shipping Option
    Total purchase value below $100 $5.00 Urban Fox
    Total purchase value above  $100 $10.00 Urban Fox
    Child seat & bike trainer $10.00 Urban Fox
    Bike purchases $25.00 Lalamove

    For further explanation, you can read the shipping overview here.

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  2. Shipping Overview
    1. Shipping Terms & Conditions
      1. Products shipment is based on product stock availability. 
      2. Every product shipment always includes an invoice that will be sent by email.
      3. Rodalink uses the services of a third party (courier) for shipping the products.
      4. Several products in one purchase could be sent separately from several Rodalink stores depending on stock availability.

    2. Bicycle & Non-Bicycle Shipping
      For bicycles sent using Lalamove while non-bicycle and frame sent using Urban Fox. The estimated shipping time described as follows:
      Category Shipping Courier
      Non-Bicycle 3-6 business days Urban Fox
      Bicycle Up to 2 weeks Lalamove
      Note for bicycle purchases:
      Preparing a bicycle could take up within 5-8 business days due to assembly and checking before the delivery arrangement. Delivery will be done every Wednesday and Friday at 4 PM to 6 PM. 

    3. Store Pick Up
      You can now Click & Collect your order by using our “Store Pick Up” service. The service is now available for all products (except bikes) as long as it’s available in store.
      1. What Happens After I Choose This Method?
        You will receive emails with the details of your order. Once your order is ready to be collected, you will receive an email notification.
      2. How Do I Collect My Order?
        To collect your order, simply meet one of our team at the store for assistance. Do bring along your ID and email notification to collect your order.
      3. How Long Do I Have To Collect My Order?
        Please collect your orders within 7 days of receiving email notification.
      4. What Happens If I Unable To Collect My Order Within 7 Days?
        Your order will be cancelled and will be refunded to your account.
      5. Can I Return My Product As Well When Using Store Pick Up Service?
        Yes, you can. Please check our Return and Refund terms accordingly.
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  3. The differences between Home Delivery and Store Pick Up
    • Home Delivery means after completing the payment, the products will be delivered directly to the customer's address within 3-6 business days for non-bike and up to 2 weeks for bike purchases. Our customer care will inform the invoice via email.
    • Store Pick Up means the product can be taken at the Rodalink Store that you have chosen and it is free shipping. The products have always been checked by our team before being taken home by the customer. Our customer care will send a notification via email “Your order at RODALINK is ready for pickup: 300000xxxx.”

    **Keep in mind that the Rodalink Store option that appears in “Check Stock in the Nearest Store” is the Rodalink Store that has available stocks of all products contained in your shopping cart.

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  4. Why I can't find the "Store Pick Up" option during the checkout process?

    You can't find the store pick up option due to the stock of your chosen product doesn't available at the store. Therefore your chosen product only can be delivered to your address using Home Delivery option.

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  5. Does Rodalink.com ship overseas?

    Sorry, currently Rodalink Singapore does not serve overseas shipment. We only serve the shipment within Singapore.

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