Rodalink Community

Rodalink Community - FAQs

  1. How to Register for a Rodalink Membership?

    Joining Rodalink membership can be done easily at the Rodalink stores or through Rodalink.com/sg.

    Here are 3 easy steps to register membership at Rodalink.com:

    1. Register a new account.
    2. Confirm Rodalink account through email.
    3. Congratulations, you have registered as a Rodalink memberhip.

    If you are still having trouble, please check the member registration guide below:

    + Mobile version

    1. Register a new account

    2. Confirm Rodalink account through email.

    3. Done, you are registered as a Rodalink membership. Happy shopping & enjoy the benefits.

    + Desktop version

    1. Register a new account

    2. Confirm Rodalink account through email.

    3. Done, you are registered as a Rodalink membership. Happy shopping & enjoy the benefits.

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  2. How to update the personal information on my account?

    You can update your account information as follows:

    • Phone Number
    • Date of Birth
    • Gender
    • Email Address
    • Rodalink.com Account Password

    Below are the steps to update your personal information:

    + Mobile version

    1. Login to your Rodalink.com account and choose “My Account”

    2. Update account information.

    + Dekstop version

    1. Login to your Rodalink.com account and choose “My Account”

    2. Update account information.

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  3. What is My Benefit as Rodalink Member?

    Join & Get the Benefits!

    Join & Get the Benefits!

    Join & Get the Benefits!

    Join & Get the Benefits!

    Join & Get the Benefits!

    Join & Get the Benefits!

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  4. How to get the Points?

    You will get 1 point for every $1 purchase at Rodalink, apply multiples. The point will be calculated to your Rodalink account within a day after your purchase at Rodalink store or a week after your order from Rodalink.com has been delivered. For your attention that the point’s validity is up to 2 years from the date of purchase. You can check your points’ accumulation and validity here.

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  5. How to Check the My Points?

    Below are the steps to check your Points at Rodalink.com:

    + Mobile version

    1. Login to your Rodalink.com/sg first

    2. Select the "Reward Activity" menu and you can check the point information as below:

    + Desktop version

    1. Login to your Rodalink.com/sg first

    2. Select the "Reward Activity" menu and you can check the point information as below:

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  6. Where Can I Redeem My Points?

    You can redeem your points at Rodalink stores or on Rodalink.com/sg.

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  7. How to Calculate My Redeemable Points?

    Point Redemption on Rodalink.com/sg
    Redemption can be done with a multiple of $1 (50 points is redeemable to $1) with a maximum discount of 50% of your total purchase.

    + The illustration of Point Redemption on Rodalink.com/sg:
    Point Information Before Purchase
    Your Current Point 530 points
    Point Conversion to SGD $ 10,6
    Order
    Product Price
    Lamp $    10
    Bottle $      5
    Subtotal $    15
    Maximum Redemption ($)
    Maximum Redemption (Point)
    *multiply of $1 (50 points) with a maximum discount of 50% from the total purchase )
    $      7
    350 points


    Point Conversion to SGD -$      7
    Remaining Payment $      8
    Point Information After Purchase
    Point Earning
    *Rounding down of your remaining payment/$1
    $      8
    8 points
    Your Final Point
    (Point Before Purchase - Max Redemption) + Point Earning= Final Earning Points
    (530 - 350) + 8 Points = 188 points
    188 points
    Final Point Conversion to SGD $ 3,76

    Point Redemption at Rodalink Store
    Redemption can be done with a multiple of $1 (50 points).

    + The illustration of Point Redemption on Rodalink stores:
    Point Information Before Purchase
    Your Current Point 530 points
    Point Conversion to SGD $    10
    Order
    Product Price
    Lamp $    10
    Bottle $      5
    Subtotal $    15
    Redeemable Point (Point)
    *multiply of $1 (50 points) with a maximum discount of 50% from the total purchase )
    500 points


    Point Conversion to SGD -$    10
    Remaining Payment $      5
    Point Information After Purchase
    Point Earning
    *Rounding down of your remaining payment/$1
    5 points
    Your Final Point
    (Point before purchase – Redeemable point) + Point Earning
    (530 - 500) + 5 = 35 points
    35 points
    Read more
  8. How to Redeem My Points?

    Below are the steps to Redeem your Points at Rodalink.com:

    + Mobile version

    *For further explanation, you can read the point overview here.

    + Desktop version

    *For further explanation, you can read the point overview here.

    Read more
  9. What is the Difference Between The Points on Rodalink.com/sg and Rodalink Stores?

    The difference is only in the number of multiples points that can be redeemed. Here is the explanation:

    Rodalink.com/sg Rodalink stores
    Points earned 1 point per $ 1 transaction (applies multiples)
    When customer get the points A week after shipped A day after the transaction
    Points can be redeemed Every 50 points (applies multiples)
    Point conversion to SGD 1 point = $ 1 (applies multiples)
    Point redemption limit Max 50% of total purchase Unlimited
    Points validity period 2 years from the transaction date
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  10. How Do I Calculate My Points if A Return or Refund Happens?

    If there's any return and refund for transaction that was using point redemption, the points redeemed will be returned by the number of points used (maximum value of the product price) and if there's any balance left then it will be returned with funds (cash) through the initial payment method.

    Ilustration If There's Returned or Refunded Products:

    Point Information Before Purchase
    Initial Point 530 points 530 points
    Point conversion to SGD $ 10,6 $ 10,6
    Refund <= Point Refund > Point
    Order
    Product Lamp Bottle Lamp Bottle
    Price $   10 $     5 $   10 $     5
    Subtotal $   15 $   15
    Redeemable Point to SGD - $     7 - $     7
    Redeemable Point Conversion 350 Points 350 Points
    Remaining Payment $     8 $     8
    Refund Information
    Returned & Refunded Product - $    5 $   10 -
    Returned Point $    5 $7
    Returned Point Conversion 250 Points 350 Points
    Returned Fund (Cash) - $3
    Point Earning Before Refund 8 Points 8 Points
    Point Reduction After Refund 8-2 = 6 Points 8-5 = 3 Points
    Final Point 530-350+250+6 = 436 Points 530-350+350+3 = 533 Points

    *Redeemable Point = Multiply of $1 (50 Points) with a maximum discount of 50% of your total purchase.
    *Prorate Discount = (Qty x Product price) / Purchase subtotal x discount
    Prorate Discount of Lamp = (1 x $10) / $15 x $7 = $4.67
    Prorate Discount of Bottle = (1 x $ 5) / $ 15 x $ 7 = $ 2.33 
    *Purchase Point Reduction = Product price x Prorate Discount
    Point Reduction for Lamp Purchases = $ 10 - $ 4.67 = $ 5.33 = 5 Points
    Point Reduction for Bottle Purchases = $ 5 - $ 2.33 = $ 2.67 = 2 Points
    *Point Earning = Payment / 1 point for every $1 = A Result
    A Result – Purchase Point Reduction = B Result
    *Refund Illustration =< Point = $ 8 / $ 1 = 8 points 
    8 Points – 2 Points = 6 Points
    *Refund Illustration > Point = $ 8 / $ 1 = 8 points
    8 Points – 5 Points = 3 Points
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  11. The difference between member on Rodalink.com and Rodalink Community?

    Rodalink.com account aims to to make it easier for you when making an online transaction, it will automatically save your personal address so you don't need to re-enter for every purchase.

    While the Rodalink Community account is to get points when making purchases at Rodalink and there are several other benefits that you get.

    By registering at rodalink.com you are automatically registered in the rodalink community.

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