If the item that you receive is defective, faulty, or incorrectly described, you may return/exchange your unused item with the following conditions:

  1. Please submit your return/exchange request to [email protected] with your order number, name, cotact number , tracking number, and picture(s) of the product.

  2. Please do contact us via email [email protected] within 7 days upon receiving the item.

  3. You may return the item to Lerun Industries Sdn Bhd once get approval and confirmation ( via email ) from us prior to returning the product.

  4. Return/exchange item must be packed in the original packaging, original shipping box with the original invoice and packing slip.

  5. We may not accept the return/exchange request if the item is already used.

  6. The item is your responsibility until it is reach to us, cost of returning based on case by case. It would be better to send via courier with tracking number.

  7. If the item is unused, we will exchange it with a new item or process the refund.

  8. Replacement item will be shipped once we receive your item. Please note that shipment for replacement item can take 5-7 days.

  9. In the case when replacement item is out of stock, we will process a refund for the returned item.

  10. Refund is processed with your original payment method.

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