FAQs

Welcome to our support portal

Frequently Asked Questions

  1. Shopping at Rodalink.com

    You can order from our website in 4 easy steps.

    1. HOMEPAGE / CATALOGUE PAGE
      Browse around our shop to find what you would like. After you have found the interested product, click on the product image which takes you through to the product detail page.
    2. PRODUCT PAGE
      Here you find the product details & product reviewed(if any) by our customer who bought it before.
      Then all you have to do is select the choices(if any) & click on the "Add to Cart" button.
    3. CART PAGE
      Review your order and make sure all the details are correct. If the order is correct, click on “Proceed to Checkout” or “Checkout with Paypal” to proceed with purchasing, otherwise click “Remove” or “Continue Shopping” to make changes to your current selection.
    4. CHECKOUT PAGE
      If you are a first time customer, you may register a user account with us by clicking “Register Account”. Address information is automatically filled up unless you wish to have purchased item deliver to different address. Once you’re sure everything is correct, click “Proceed to Payment”.
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Latest Questions

  1. Apakah jika saya membeli sepeda di Rodalink.com, mendapakan gratis service?

    Iya, Anda akan mendapat Free 3x basic tune-up service dalam setahun di Rodalink terhitung dari tanggal pembelian dengan menunjukkan bukti pembelian Anda di Rodalink.

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  2. How do I key in Promo Code?

    Follow step below: 
     
    Step 1 : Click the cart button
    Step 2 : Click view and edit car

    First step

    Step 3,4,5

    second

    Step 6,7,8

    third

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  3. If I plan to purchase a bike, will it arrived assembled or in box form?

    For bicycle, it will not be assembled and will be delivered in its original box for Peninsular & East Malaysia for better protection of product during transportation.

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  4. Do you have any Retail Stores that I can visit?

    Yes, we do have retail stores located at Bangsar, Bandar Botanic, Hartamas, Putrajaya, Elmina & Kuching, check out our Retail store at here.

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  5. Self Collection

    Order can be pick up from our warehouse or pick up from Rodalink outlet, in another next working day.

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  6. Shipping

    We currently provide only local delivery. Singapore customer please visit www.rodalink.com/sg.

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  7. How long will it takes for my purchase to arrive?

    Orders received will be processed within 5 working days excluding weekend & public holiday for Peninsula Malaysia & 14 working days excluding weekend & public holiday for Sabah/Sarawak. Own delivery or by courier services.

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  8. Installment Plan
    • Maybank & Public Bank Credit Card ( Visa & MasterCard Only )
    • Minimum purchase of RM500 above entitled to 6 months installment.
    • Minimum purchase of RM1000 above entitled to 6/12 months installment.
    1. Select on Credit Card > and choose your 0% Installment By Maybank / Puclic Bank 
    • For Maybank visa / master credit card user , Please select EZYpayment by Maybank 
    • For Maybank American Express credit card user , Please select American Express EZYpayment by Maybank
    • For Public bank Credit card user ,Please select ZIIP Visa Master by Public Bank , then Click on Proceed .

    2. NEXT , Choose your 0% installment month plan 
    • Fill in your card details
    • Click on proceed to complete your payment .
    3. Congratulations, your order has been completed and we will process for you.
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