FAQs

Welcome to Rodalink help center

• 

  Shopping

• 

  Payment

• 

  Delivery

• 

  Return & Refund

• 

  Promotion & Voucher

• 

  Product

• 

  Rodalink Community

• 

  About Rodalink

Frequently Asked Questions

1. Shopping at Rodalink.com

   You can order from our website in 4 easy steps.

   1. HOMEPAGE / CATALOGUE PAGE
      Browse around our shop to find what you would like. After you have found the interested product, click on the product image which takes you through to the product detail page.
   2. PRODUCT PAGE
      Here you find the product details & product reviewed(if any) by our customer who bought it before.
      Then all you have to do is select the choices(if any) & click on the "Add to Cart" button.
   3. CART PAGE
      Review your order and make sure all the details are correct. If the order is correct, click on “Proceed to Checkout” or “Checkout with Paypal” to proceed with purchasing, otherwise click “Remove” or “Continue Shopping” to make changes to your current selection.
   4. CHECKOUT PAGE
      If you are a first time customer, you may register a user account with us by clicking “Register Account”. Address information is automatically filled up unless you wish to have purchased item deliver to different address. Once you’re sure everything is correct, click “Proceed to Payment”.
   Read more

Latest Questions

1. The differences between Home Delivery and Click & Collect
   • Home Delivery means after completing the payment, the products will be delivered directly to the customer's address within 1-5 business days. Our customer care will inform the invoice via email.
   • Click & Collect means the product can be taken at the Rodalink Stores that you have chosen and it is free delivery. The products have always been checked by our team before being taken home by the customer. Our customer care will send a notification via email “Your order at RODALINK is ready for pickup: 400000xxxx.”

   **Keep in mind that the Rodalink Stores option that appears in “Check Stock in the Nearest Stores” is the Rodalink Stores that has available stocks of all products contained in your shopping cart.

   Read more
2. How to find out the product stock availability?

   Products that can be found at Rodalink.com/my are ready stock in our central warehouse only.

   Read more
3. Why I can't find the "Click & Collect" option during the checkout process?

   You can't find the Click & Collect option due to the stock of your chosen product doesn't available at the stores. Therefore your chosen product only can be delivered to your address using Home Delivery option.

   Read more
4. Which Rodalink store has this product?

   Here are the steps to find out at which Rodalink Outlets the product is available:

   1. Search the product you want at search bar.
   2. Select the product variant (if any), then click "Check Store Near You" located under the "Add to Cart" button. You can see which Rodalink stores have stock of these product variants.
   3. If the result is "We can't find products matching the selection", then the product is only available in our warehouse and can only be purchased through www.rodalink.com/my
   4. If the product you are looking for cannot be found on our website, then you can make pre-order of those products by contacting our team at here.
   Read more
5. I would like to bring my bike for service this Saturday. May I know who do I need to communicate?

   Hi, for bike service, kindly contact directly with our staff for appointments so they can provide you the time slot for you. Here’s the link.

   Read more
6. If I purchase this bike, can I bring it to Rodalink outlets for free assembly?

   Yes, you can. But before you go, kindly inform us which date and time you bring the bike for assembly do we will communicate with staffs and provide free assembly code to you too. 

   Read more
7. Is the 3 years free service entitled for online purchase?

   Yes, online purchases do entitled free bike service for 3 years. Do inform us for getting your free service card via email. Kindly note that free service only includes bike tuning and tune up service only.

   Read more
8. Hi, may I know is this item available in Rodalink Bangsar?

   Hi, for items in outlet, kindly check with them directly as we unable to check on their exact stock availability due to some of the items were deposited by their own customers/display items/not in good condition. 

   Read more