Return & Refund Policy

Created by rodalink rodalink Apr 22, 2020 09:27:20 AM Published in Return & Refund 135 Views.

If the product that you receive is defective, faulty, or incorrectly described, you may return/exchange your unused product with the following conditions:

  1. Please submit your return/exchange request to our Customer Support here with your order number, name, cotact number, tracking number, and picture(s) of the product.
  2. Kindly contact us here within 7 days upon receiving the product.
  3. You may return the product to Lerun Industries Sdn Bhd once get approval and confirmation ( via email ) from us prior to returning the product.
  4. Return/exchange product must be packed in the original packaging, original shipping box with the original invoice and packing slip.
  5. We may not accept the return/exchange request if the product is already used.
  6. The product is your responsibility until it is reach to us, cost of returning based on case by case. It would be better to send via courier with tracking number.
  7. If the product is unused, we will exchange it with a new product or process the refund.
  8. Replacement product will be shipped once we receive your product. Please note that shipment for replacement product can take 5-7 days.
  9. In the case when replacement product is out of stock, we will process a refund for the returned product.
  10. Refund is processed with your original payment method.
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